ONSITE AV TECHNICIAN - MUNICH, GERMANY

Yorktel is always seeking new talent to join our team. Therefore, we are advertising some key positions within the company where we can collect and store potential candidates. By submitting your CV for this specific posting , you agree to have your details kept on file and to be contacted as and when open positions become available. Please ensure your CV has your most recent experience and up to date contact details. If you do not hear from us, it is because we are not currently recruiting for this position.
Yorktel is looking for Onsite AV Technician candidates. Based at a customer site in Munich, Germany.
The AV Onsite Tech is a key role in the support of the customer’s clients. This position is client facing and the AV Tech must be professional and have a strong Customer Service attitude. The AV Tech will be called upon, by the client, for any and all meeting type support and shall address any issues and requests to the best of their ability. This position requires honed AV troubleshooting skills and the ability to think outside the box to resolve issues quickly.

SKILLS & ABILITIES

The AV Tech shall have the following experience and skill set;

• 4-7 years’ experience working with audio/visual equipment
• 4-7 years’ experience with troubleshooting technical issues, preferably on A/V equipment and/or IP connected devices
• 1-3 years’ experience in a customer facing position
• CTS Certification required or obtained within 6 months from starting position
• CTS-I and CTS-D certifications preferred
• Basic understanding of IP networking
• Complete understanding of A/V signal flows
• Ability to climb ladders and perform tasks at height, within reason.

• Ability to lift and carry 20kgAble to walk somewhat long distances during shift

• Join us and you will enjoy an excellent salary and benefits package, including pension and private health care.
  We conform to all the laws and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex and sex orientation. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination

This position shall have the following responsibilities;

• Provide excellent customer service to clients
• Provide client assistance to support collaboration technology or process
• Provide support on all collaboration technologies including, but not limited to;
• Video Conferencing based on Poly
• Microsoft Teams
• Meetup devices
• Owl video devices
• Webex
• Zoom
• Audio conferencing
• Provide end-user support on process;
• Scheduling meetings with technology
• Requesting support
• Basic use of technology
• Provide end-user training as requested
• Troubleshoot, to level 2, all issues to capability and resolution
• Replacement of equipment
• Termination of cabling
• Complex troubleshooting
• Escalate issues, as required, to necessary parties following process
• Weekly room checks
• Quarterly room preventative maintenance
• Maintain and report on all technology requests within Client’s Incident Management System.
• Ensure all assigned tickets are updated and closed once resolved
• Provide standard weekly, monthly and quarterly reports as required and on-time
• Maintain and manage equipment spares inventory
• Manage meeting room inventory
• Provide event support, as requested and scheduled
• Schedule backfill and surge support for site as required following established process.
• Adhere to all Yorktel policies including, but not limited to;
• Time keeping
• Overtime requests and authorizations
• Vacation and sick time requests
• Adhere to all BMS policies