ABOUT US:

The SK AeroSafety Group is a worldwide leader in the OEM specific service of aviation safety equipment with facilities and customers across North America, Europe, Asia, and Australia. This position allows for personal & professional growth with a strong company that has staked out a formidable and substantial position in a competitive market.
SafeTech USA is a trusted leader in aircraft safety and maintenance services. As part of the SK AeroSafety Group, we specialize in the inspection, repair, and overhaul of critical aviation safety components including fire suppression systems, oxygen assemblies, and emergency evacuation equipment. Our commitment is to deliver exceptional service and uncompromising quality to ensure aviation safety at the highest level.
SafeTech USA operates across the USA through a network of regional support centers located in Los Angeles, Phoenix, Dallas, Houston, Indianapolis, Atlanta, Savannah, and Miami.
We are currently seeking an Aviation Customer Support Representative to join our customer support team at our location in Miami, FL

TECHNICAL & PROFESSIONAL SKILLS:

• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Quick to learn new systems – experience with Quantum or Aeroxchange is a plus.
• Strong analytical and critical thinking abilities.
• Comfortable navigating customer databases and multitasking across digital platforms.

SOFT SKILLS:

• Excellent written and verbal communication.
• Friendly and professional customer interaction.
• Exceptionally organized with strong attention to detail.
• Ability to interface effectively with internal teams and external partners at all levels.

Mandatory Qualifications:

• High School diploma or GED.
• 2+ years of experience in customer service, preferably in repair/overhaul or technical environments.Demonstrated ability to work independently and drive tasks to completion without close supervision

PURPOSE:

Provide customer support services to vendors, customers and operations teams by delivering timely and accurate reporting on work orders and provide status updates on customer account activity. This position requires an individual who is detail oriented with a strong work ethic

Mandatory Qualifications:

• High School diploma or GED.

• 2+ years of experience in customer service, preferably in repair/overhaul or technical environments.Demonstrated ability to work independently and drive tasks to completion without close supervision.

JOB DUTIES

• Analyze and update data to provide timely repair order statuses to customers.
• Review and ensure accuracy of all data relative to component Work In Process
• Collect data from Operations and Sales to prepare RFQ’s and Quotes with accuracy in a timely manner.
• Capture data to be used by management to analyze and identify trends and performance gaps.
• Answer customer inquiries about order status, cost proposals, account balances and all general information.
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• Provide daily written updates on customer interaction to the management team.

• Assist as needed with administrative duties and answering phones.
• Perform tasks in accordance with quality and regulatory requirements. Adhere to security and safety policies.
• Perform additional administrative duties as required by management.
  The SK AeroSafety Group is a worldwide leader in the OEM specific service of aviation safety equipment with facilities and customers across North America, Europe, Asia, and Australia. This position allows for personal & professional growth with a strong company that has staked out a formidable and substantial position in a competitive market.
  SafeTech USA, SEMCO Aerospace, and FireTec Aero Systems, are part of the SK AeroSafety Group and operates across the USA through a network of regional support centers located in Dallas, Houston, Atlanta, Indianapolis, Savannah, Miami, Phoenix and Los Angeles.
  SK AeroSafety has developed strong relationships with original equipment manufacturers, as well as after-market parts and service establishments, to provide the most complete, accurate, cost effective and timely service available in the industry.

What We Offer:

• Competitive pay (based on experience).
• Monthly bonus eligibility.
• Ongoing training and certification programs.
• Medical, dental, vision insurance and other cafeteria plan options.
• Life insurance coverage.
• Paid holidays and vacation. (2 weeks’ vacation, 9 paid holidays and 5 additional PTO days).
• 401(k) with company match.
• Employee perks and discount programs.