SOMMAIRE

Sous la supervision du Directeur du Centre-Auto, le titulaire du poste est responsable de l’accueil des clients au comptoir du service et du lien qui existe entre le client et le mécanicien. Il doit également communiquer aux clients par téléphone.

SUMMARY

Under the supervision of the Director of the Auto-Center, the incumbent is responsible for welcoming customers to the service counter and represent the relationship between the client and the mechanic. It must also communicate to customers by phone.

QUALIFICATIONS

• High school diploma obtained / Diploma of professional studies in consultative sales
• Excellent knowledge of auto mechanics
• Experience in customer service and a technical advisory role an asset
• Ability to work with computerized systems
• Ability to work under pressure
• Communicate in French and English (written and oral)

SKILLS

• Strongly focused on customer service
• Positive attitude, punctuality and excellent work ethic
• Team player
• Professionnalism
• Punctuality
• Able to solve problems (delicate situations)
• Multi-tasking, adaptation (face frequent changes)

• Greet the customer who comes to the service counter
• Listen to customers about their problems and creates the work order in the system
• Forwards information to the customer about their needs in reparations
• Taking phone calls and appointments for the Auto-Center
• Perform other duties as required