AVP, Branch Network Office at Oversea Chinese Banking Corp

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Branch Operations, Data Analysis, Problem Solving, Training, Project Management, Communication, Team Collaboration, Operational Efficiency, Staff Management, Process Simplification, Bilingual Communication, Presentation Skills, MS Office Proficiency, Customer Service, Resource Planning, Quality Control

Industry

Banking

Description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Purpose of the role: To succeed in this role, you'll need to be proactive and flexible, with a strong focus on delivering results. You'll work closely with our branch staff to identify and resolve operational issues and provide support and guidance to help them achieve their goals. You'll also need to be able to analyze data and make informed decisions to drive business growth. What you will be doing: Lead and contribute to projects for Improving branch operation efficiency via centralization, automation and process simplification Support branches in various daily operational and administration matters. Prepare and conduct operational training for branch operation staff. Oversight on branch operation quality and control. Review and comment procedure manual to align with the operational workflow. Involve branch network planning and co-ordinate with stakeholders for branch modernization projects such as Branch Open/Closure Work with Human Resources Division on branch staffing matters such as resources planning, inter- branch staff transfer. Manage Branch Mystery Shopper Program. What we are looking for: Degree holder or related discipline Minimum 5 years retail banking experience with good knowledge on branch operations. Proficient in both written & spoken Chinese & English Mature, proactive and able to work independently Strong analytical, presentation and problem-solving skills Proficient in MS office applications including Excel, Word and PowerPoint #LI-SL1 What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.

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Responsibilities

The role involves leading projects to improve branch operational efficiency and supporting branches with daily operational matters. Additionally, it includes preparing training for staff and overseeing operational quality and control.