AVP - CDE, Content Moderation | Trust & Safety at Sutherland

Pittsford, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Enterprise Sales, Business Development, Content Moderation, Trust & Safety, Digital Operations, Negotiation, Presentation Skills, Market Intelligence, Relationship Management, CRM Tools, Proposal Development, Strategic Planning, Industry Trends, Client Acquisition, Cross-Functional Collaboration, Communication Skills

Industry

IT Services and IT Consulting

Description

Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Sutherland Healthcare Solutions is a leading provider of Health Information Management, Revenue Cycle Management and Healthcare Customer support solutions to the healthcare industry. Our solutions encompass a comprehensive suite of platform enabled back-office and front office services that span the Provider, Payer, and Healthcare IT sub verticals. We collaborate with healthcare providers and payers utilizing a unique and flexible blended shore approach. Our solutions are focused on increasing the operating margins and cash flow generation of our healthcare clients by deploying efficient business processes, proprietary re-engineering methodologies and technology enabled automation. Job Description About the Role: We are seeking an experienced and dynamic Hunter (Director / A / VP level) to drive new client acquisition in the Content Moderation / Trust & Safety space across North America. This individual will play a critical role in expanding our client base by identifying, qualifying, and closing strategic deals with digital platforms, tech companies, and social media businesses. The ideal candidate has a proven track record in enterprise sales, particularly in outsourcing, BPO, or managed services within the content moderation, digital operations, or trust & safety domains. 1. New Business Acquisition (60%) Identify, prospect, and acquire new logos in the content moderation / trust & safety domain. Create and execute a strategic go-to-market plan targeting high-potential accounts in social media, e-commerce, gaming, and other relevant verticals. Develop and present winning proposals, RFP responses, and commercial models. Manage the entire sales cycle – from lead generation to contract closure. 2. Market Intelligence & Solutioning (15%) Collaborate with pre-sales, solutions, and delivery teams to build tailored content moderation offerings. Stay updated on industry trends, platform safety regulations, and competitive landscape. Provide client feedback to refine offerings and value propositions. 3. Strategic Relationship Management (15%) Build strong relationships with C-level and senior stakeholders at prospect organizations. Represent the organization at industry events, conferences, and client meetings. Act as a trusted advisor to prospects by understanding their business and operational needs. 4. Internal Collaboration & Reporting (10%) Work closely with marketing, partnerships, and delivery teams to align go-to-market strategies. Provide regular pipeline updates, sales forecasts, and performance metrics to leadership. Use CRM tools (e.g., Salesforce) to manage pipeline and reporting. Qualifications 10–15+ years of experience in enterprise sales / business development. Minimum 5+ years selling content moderation, trust & safety, or related digital operations services in a BPO / outsourcing context. Deep understanding of social media, UGC platforms, e-commerce, online safety, and content compliance. Demonstrated success in acquiring large, complex deals in the North American market. Strong network of decision-makers and influencers in target sectors. Excellent communication, negotiation, and presentation skills. Bachelor's degree (MBA preferred). Preferred Skills: Exposure to global delivery models and cross-functional collaboration. Understanding of GenAI/ML applications in moderation. Knowledge of platform regulations: DSA, Section 230, etc. Experience working with Trust & Safety teams in tech platforms. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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Responsibilities

The role involves driving new client acquisition in the Content Moderation and Trust & Safety space across North America. This includes managing the entire sales cycle from lead generation to contract closure while collaborating with various teams to tailor offerings.