You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

The AVP, Client Digital Channels holds a strategic and execution-focused position responsible for advancing the vision and roadmap for Client and Member Channels within Sun Life Canada. This individual oversees key platforms, including the Public Web (mysunlife.ca), Secure Web Portal, and Mobile App serving members and clients. The AVP is charged with enhancing foundational capabilities and optimizing overall channel effectiveness to align with Sun Life Canada’s digital ambition and strategy.
Additionally, the AVP leads the development of strategies, capability roadmaps, and the target state experience for Client Identity & Access Management and Client APIs. Collaborating closely with stakeholders organization-wide, this role ensures an integrated, omni-channel, and cross-business unit approach to digital capabilities and experiences, prioritizing agility, speed, and productivity across foundational digital client channel squads.
As the primary steward of access and self-service channels for Sun Life Canada Members and Clients, the AVP also manages the day-to-day operations of both public and secure channels. Furthermore, the incumbent will work directly with colleagues in CXO, and across all business units, technology, and operations to support change management, readiness for new capabilities, and the implementation of strategies and programs designed to drive client utilization and maximize impact.
This position reports to the VP, Digital, Journeys & Experience Design

PEOPLE, CAPABILITIES AND CULTURE

• Inspire and lead 5 Directors and a wider team of digital platform experts.
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• Foster and actively promote a culture of innovation, learning and growth within the team and the broader organization, encouraging new ideas and approaches to digital platform strategy.
• Champion professional development by creating and implementing developmental plans for team members, offering hands-on guidance, and cultivating a learning environment that supports continuous skill enhancement in the rapidly evolving digital landscape.