AVP Customer Experience at Icertis

Frankfurt, Hesse, Germany -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer experience, Platform adoption, Customer success, Strategic account management, Executive relationship building, Leadership, Mentoring, Contract intelligence, Contract management, Consulting, Procurement, Legal, Business strategy, Accountability, Relationship management

Industry

Software Development

Description

We are seeking an experienced and passionate AVP Customer Experience to join our dynamic team at Icertis in Europe. In this role, you will be responsible for enhancing customer satisfaction, driving platform adoption, and ensuring customer success. Your expertise will be instrumental in fostering strong relationships with our customers, understanding their business goals, and delivering exceptional experiences. As a leader, you will inspire and mentor a European team, ensuring they meet their performance goals and develop their skills. This position could be based anywhere in Germany. For those individuals preferring a hybrid working model, we have an office in Frankfurt. Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination. Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com [careers@icertis.com] or get in touch with your recruiter.

Responsibilities

The AVP Customer Experience will lead a European team to enhance customer satisfaction, drive platform adoption, and ensure overall customer success. This role involves fostering strong executive relationships and aligning business goals with the company's contract intelligence platform.