Job Description:

QUALIFICATIONS/REQUIREMENTS:

• Bachelor’s Degree or, in lieu of a degree, a high school equivalent and 8+ years of experience as a Product Owner within a consumer banking organization.

4+ YEARS OF DIGITAL PRODUCT OWNER EXPERIENCE, INCLUDING EXPERIENCE IN API AND/OR SERVICES MANAGEMENT.

• Ability to work U.S. east coast hours AND must be able to go into a physical hub location on a regular basis.

ELIGIBILITY REQUIREMENTS:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ROLE SUMMARY/PURPOSE:

Synchrony is continuing to build a world class Digital Bank – with smart savings products and capabilities that help consumers prepare for their futures. Our Consumer Bank agile teams bring these products to life through all stages and touchpoints of the customer lifecycle. This role as Consumer Bank Digital API Product Owner will be responsible for leading the API implementation of new features and enhancements to our consumer bank. We are seeking an agile-trained product owner that has experience with API teams and strong technical acumen.

ESSENTIAL RESPONSIBILITIES:

• Identify business needs and translate to business requirements and stories for our API teams, known as the Business Services Layer (BSL)
• Influence decisions by providing technical consultation and direction to stakeholders alongside our Technical Product Owners
• Work closely with Technical Product Owners to ensure technical implementation meets the business requirements and business rules
• Ability to deep dive into complex technical systems
• Ensure strong communication and coordination to the “front end” developers and teams as well as any other API consumers
• Recommend new technology trends and innovative products/features to the teams
• Oversight and leadership of the wing-to-wing product development lifecycle, including build, test, launch, and adoption
• Work with the Agile Development Team and Scrum Master, lead backlog planning and grooming, and support Release planning
• Coordinate and lead user acceptance testing (UAT) for releases
• Work with UX partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance
• Partner with key stakeholders (Marketing, IT, Compliance, Credit/Risk and Operations) to identify and prioritize future features to deliver to market and manage the product backlog
• Lead “run the engine” functions for the team, such as triaging and managing defects, employee education, user inquiries, SLA issues, etc.
• Partner with Digital Analytics team to closely monitor and understand usage patterns online and utilize tools such as Omniture, GA, and Splunk
• Keep all product and API documentation up to date
• Work closely with our Consumer Bank Digital Product Owners to create a unified digital customer experience
• Participate and work in Scaled Agile Framework (SAFe) as our teams are part of a Solution Train
• Perform other duties and/or special projects as assigned.