Job no: 499712
Work type: Staff - Full-Time
Location: Main Campus - Academic Toledo, OH
Categories: Administration, Full-Time, None
Title: AVP for Auxiliary Services & Business Development
Department Org: Auxiliary Administration - 111880
Employee Classification: U1 - Unclassified PSA FT
Bargaining Unit: Professional Staff Association
Primary Location: MC AD
Shift: 1

JOB DESCRIPTION:

The Associate Vice President for Auxiliary Services and Business Development (AVP) serves as a pivotal member of the finance and administration senior leadership team at the University of Toledo (UToledo). This position is entrusted with providing visionary leadership, administrative oversight, and operational leadership for UToledo’s diverse portfolio of auxiliary enterprises.
The AVP is a transformative leader charged with spearheading the modernization of UToledo’s diverse auxiliary enterprises. This role emphasizes not only administrative and operational leadership but also the continuous advancement of services, systems, and facilities to ensure they meet the evolving needs of the campus community and reflect best practices in higher education.
The AVP is charged with ensuring the effective and innovative delivery of a broad range of services to advance the institution’s mission and strategic priorities.
These auxiliary enterprises include but are not limited to housing services, residence life, dining, the student union, bookstores, Rocket Wireless, the Early Learning Center, student recreation center, auxiliary marketing, customer service operations, and the comprehensive management of third-party service providers. In addition, the AVP oversees the planning, marketing and execution of camps, conferences, concerts, special events, and other initiatives that contribute to the vibrancy and engagement of campus life.
A key dimension of this role involves transforming the UToledo into a sought-after destination. The AVP develops and implements dynamic strategies to attract internal and external groups, elevating UToledo’s profile while generating new interest and repeat engagement. This includes cultivating partnerships, enhancing facilities, and marketing UToledo spaces for year-round use, thereby maximizing both revenue and visibility.
Further, the AVP is responsible for identifying and capitalizing on alternative revenue streams. Through creative business development initiatives, innovative programming, and entrepreneurial approaches, this leader seeks to diversify and strengthen UToledo’s financial base—leveraging auxiliary assets to support long-term sustainability and growth.
In all aspects, the AVP champions an exceptional campus experience for students, faculty, staff, and guests, positioning auxiliary services as an engine of engagement, retention, and institutional reputation.
Reporting directly to the Executive Vice President for Finance and Administration/CFO, the AVP sets the tone for excellence and innovation within auxiliary services, shaping their strategic direction to align with institutional goals. This leader champions a collaborative, student- and patient-focused philosophy, working across departments to foster an environment that prioritizes engagement, satisfaction, and holistic campus development. The role demands a forward-thinking approach—anticipating emerging trends in campus services, cultivating a culture of continuous improvement, and embracing entrepreneurial opportunities that benefit the UToledo community.
The collaborative nature of this position requires ongoing communication and partnership-building across UToledo departments and with external stakeholders to support the institution’s overall mission. By promoting innovative service delivery, operational efficiency, and a culture of continuous improvement, the AVP contributes meaningfully to UToledo’s evolving landscape. Emphasizing responsiveness to emerging trends in higher education and the needs of a diverse campus community, this role exemplifies adaptability and strategic foresight, ensuring that all auxiliary functions align with the long-term goals of the UToledo of Toledo and reinforce its standing as an institution committed to excellence and comprehensive campus support.
Leveraging a broad portfolio, the AVP ensures all auxiliary units contribute positively to the UToledo experience, integrating new technologies, best practices, and inclusive programming that serve a diverse population. Through data-driven decision-making and stakeholder engagement, this position navigates complex operational landscapes, balances creative vision with fiscal responsibility, and positions the UToledo of Toledo as a leader in delivering premier campus services. This commitment ensures that the UToledo stands at the forefront of delivering outstanding campus experiences and remains competitive in a rapidly changing higher education landscape.

MINIMUM QUALIFICATIONS:

• Requires a bachelor’s degree.

o Master’s degree in business administration, Public Administration, Higher Education Leadership, or a related field is preferred.

• Certification as an Auxiliary Officer through NACAS is preferred
• Seven to ten (7–10) years of progressive leadership in auxiliary services, business development, or higher education administration.
• Deep understanding of university auxiliary services including housing, dining, retail, recreation, and event management.
• Experience managing large, diverse teams and multimillion-dollar budgets.

o Financial skills with proven ability to plan and manage both operating and capital budgets.

o Expertise in budget development, forecasting, and financial sustainability strategies.

• Proven success in strategic planning, contract negotiation, and operational oversight.
• Experience in developing, negotiating and managing outsourced contractors and consultants.
• Experience in developing marketing and communication programs that continuously generate new energy and excitement.
• Experience in expanding revenue generating auxiliary enterprises.
• Familiarity with federal, state, and institutional regulations affecting campus operations.
• Knowledge of procurement processes, contract law, and vendor performance management.
• Ability to align auxiliary services with institutional goals and drive long-term planning.
• Strong mentoring and coaching skills to foster innovation and accountability.
• Excellent written and verbal communication for engaging stakeholders and presenting to executive leadership.
• Skill in developing KPIs, analyzing performance data, and making data-informed decisions.
• Ability to lead complex initiatives, including campus events and facility enhancements.
• Creative skills in promoting campus assets and identifying new revenue opportunities.
• Manage day-to-day operations across multiple units with attention to detail and compliance.
• Work effectively with students, faculty, staff, and external partners to enhance services.
• Drive entrepreneurial approaches to expand services and improve customer satisfaction.
• Prepare impactful reports and presentations for senior leadership and governance bodies.
• Inspire a culture of excellence, continuous improvement, and alignment with UToledo’s mission.

Please refer the Job description for details