AVP, Loan Operation Services (P5) at SMBC Hong Kong Branch

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Risk Management, Compliance, Operations Management, Transaction Processing, Problem Solving, Team Motivation, Customer Support, Reporting, Process Improvement, Operational Controls, Fraud Prevention, Issue Resolution, Communication, Coaching, Technical Know-How

Industry

Financial Services

Description

People Management • Coach and guide subordinates in terms of operational processes, skills and technical know-how in order to improve the staff productivity and to maintain consistency in operational support and delivery. Risk & Compliance • To promote accountability and transparency, promote a sound compliance culture which reinforces ethical, prudent and professional behaviour. • To maintain key control aspect of the operations to ensure compliance with corporate requirements and risk mitigation thus reducing fraud losses/write-off and adjustments. • Timely reporting of potential/actual breaches to the respective departments and branches. • Address actual or suspected breaches of regulatory requirements or internal policies in a timely and appropriate manner. Operations & Controls • Effectively manage the transaction processing as well as department activities and ensure that the required tasks are completed within the expected time frame and operations are carried out in accordance with operating procedures. • To manage end to end daily transaction processing and/or authorization of operational actions as well as department activities ensuring accuracy & efficiency and in compliance to internal controls/policies to mitigate any material operational risks that may result in operational failure/fraudulent activity. • Manages day to day support and advice in the department for transactional activities. • Manages the resolution of routine/day to day issues and provide support to branch with regards to customer enquiries, investigations and problem solving. • Manages the defect and/or complaint management process. • Timely reconciliations/issues resolution and submission of management/regulatory reporting as and when required. • To maintain a healthy and highly motivated team whilst encouraging teamwork. • Work closely with other respective operations team to resolve any exceptions or queries. • Proactively share new ideas and concepts to improve operations process. • Is responsible for the review of operating procedures and the maintaining of processes. • To work effectively both independently and as part of a team with minimal supervision. • To perform other duties as assigned by the Supervisor/Management from time to time. • To cover the duties of staff members in the department in his/her absence. • To support Bank activities interrupted by an emergency/crisis. AUTHORITY • Approval authority up to established payment limit for transactions relating to operations. • Authorized to verify operational actions that have been performed in accordance with the designated operation procedures, by verifying the details of transaction application forms and transaction data entered into the system. • Authorized to approve the acceptance and execution of transactions requested by a customer or the actions to be taken for processing the transactions

Responsibilities

The role involves managing loan operation services, ensuring compliance with corporate requirements, and overseeing transaction processing. Additionally, it includes coaching staff and resolving operational issues.