LPL Financial is seeking a strategic and execution-focused Product Owner to lead the development and optimization of our Voice Technology. As a trusted business partner, you will drive outcomes, lead cross-functional teams, drive strategy and contribute to the deep and thoughtful analysis that enables our leadership team.
This role is critical to enhancing the service experience for advisors and internal teams by streamlining workflows, improving visibility, and driving operational efficiency.

WHAT WE’RE LOOKING FOR

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and are able to execute in a way that encourages creativity and continuous improvement.

REQUIREMENTS

• Bachelor’s degree or higher
• 3-5 years of product manager experience or relevant business work experience, ideally scaled agile.
• 3 plus working with voice technology product/platforms

• Collaborate with key stakeholders to define and prioritize features.
• Analyze user journeys and pain points to drive automation and reduce manual touchpoints.
• Evaluate third-party tools and platforms to enhance or replace existing systems where appropriate.
• Use analytics and feedback to inform product decisions, track adoption, and continuously improve the user experience.
• Support training, documentation, and communication efforts to ensure smooth adoption of new features and processes.
• Ensure all product features meet regulatory, security, and data privacy standards.
• Act as the advocate for advisors and service teams, ensuring their needs are reflected in product decisions.
• Stay informed on industry trends and emerging technologies to continuously evolve the service experience.