Business Function
Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Supports Legal and Compliance Platform applications and focuses on Big Data platform and data SRE.
• Understands the production systems and improves the production delivery with good planning, management and execution.
• Driving and motivating production support team in Root Cause identification, preventive measures and tracking to implementation.
• Knows the business needs and operational urgency and able to prioritize the recovery and provides interim/ permanent resolution.
• Plays the Subject Matter Expert role for LCS applications
• Liaise with Delivery, Development, Infra, Network and vendor teams on support matters – change, automation, performance & upgrades/migration.
• Review and inspect work products/deliverables by Delivery & Development teams & vendors/service providers.
• Manage the production infrastructure and conduct regular reviews of system performance for capacity planning, housekeeping and identification of system improvements.
• Perform daily health check and monitoring of production systems to ensure SLA is met.
• Develop dashboards and processes to automate tasks and reduce toils.
• Adhere to Incident, Problem and change management processes all the times.
• Proper record keeping and closure of Incident tickets without breaching SLAs.
• Willing to do on-call and at times working on shifts.

Requirements

• Education – A Bachelor’s or higher degree; Computer Science related discipline or equivalent.
• Years of Experience: 7 to 15 Years of total IT experience, including Application and/or Big Data Support.
• At least 3-5 years of application Development experience will be preferred.
• Ability to Multi-task, especially during critical incidents.
• Good team player
• Hands-on experience in incident, problem and change management.
• Possess excellent verbal and written communication skills.
• Must have knowledge and experience on supporting banking Applications.
• Must have knowledge and experience of scripting in Windows, Linux/Unix.
• Must have worked on at least one or more relational databases such as MariaDB, Oracle, SQL server. Must have knowledge of scheduling software such as Control-M or Tivoli/TWS.
• Familiarity with Spark processing, Airflow, and DBS big data platform (Job Server, Lumen etc) will be advantageous.
• Must have knowledge and experience on DevOps tools like Git, Bitbucket, Jenkins, Jira.
• Must have knowledge and experience in APM tools like AppDynamics, Graylog, Prometheus and Grafana.
• Preferred to have experience on AWS and PCF.
• Good to have experience in software development using Actimize, Java, Python, Spring Boot, Angular.
• Good to have Scrum/Agile leadership/adoption experience
• Application Support experience on Financial Crime Domain will be an added advantage

• Supports Legal and Compliance Platform applications and focuses on Big Data platform and data SRE.
• Understands the production systems and improves the production delivery with good planning, management and execution.
• Driving and motivating production support team in Root Cause identification, preventive measures and tracking to implementation.
• Knows the business needs and operational urgency and able to prioritize the recovery and provides interim/ permanent resolution.
• Plays the Subject Matter Expert role for LCS applications
• Liaise with Delivery, Development, Infra, Network and vendor teams on support matters – change, automation, performance & upgrades/migration.
• Review and inspect work products/deliverables by Delivery & Development teams & vendors/service providers.
• Manage the production infrastructure and conduct regular reviews of system performance for capacity planning, housekeeping and identification of system improvements.
• Perform daily health check and monitoring of production systems to ensure SLA is met.
• Develop dashboards and processes to automate tasks and reduce toils.
• Adhere to Incident, Problem and change management processes all the times.
• Proper record keeping and closure of Incident tickets without breaching SLAs.
• Willing to do on-call and at times working on shifts