JOB OVERVIEW:

The Scrum Master II is responsible for providing Agile facilitation and coaching to 2 Agile teams to ensure the teams adopt and maintain high performing Agile delivery practices, and realize the value intended. This person will oversee 2-3 team that are part of our ClientWorks domain and leverage SAFe methodology.

This role supports the following PMO service offerings:

• Planning & Time Management
• Risk & Issue Management
• Stakeholder Management
• Governance
• Benefits Management

WHAT ARE WE LOOKING FOR?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

REQUIREMENTS:

• Bachelor’s degree in Project Management, Computer Science, Information Systems, Communications or related technical field
• 5 plus years of product or project development experience
• 5 plus years of project development experience on an Agile Team or an equivalent combination of Agile Certification and work experience

RESPONSIBILITIES:

The Scrum Master II works closely with the Product Owners, Tech Leads, Portfolio Lead, and Release Train Engineers.

• Ensure the team follows standard Agile processes while identifying opportunities for improvement.
• Facilitate team in defining Working Agreements, Definition of Ready, Definition of Done and then ensures those agreements are upheld.
• Facilitate Agile ceremonies: daily stand-up (scrum) meetings, retrospectives, demos, backlog grooming / refinement, backlog sizing, sprint planning and team engagement.
• Identify and help to remove impediments, escalate impediments to the product and solutions manager, recommend ways to resolve impediments, and influence leadership to act on these recommendations.
• Help team inspect and adapt process through retrospectives, data / metrics tracking, and creating a safe, trusting environment with space to grow.
• Coaching the team to higher levels of performance.
• Assist with internal and external communication and improving transparency by creating visible information radiators (burn-downs, velocity chart, etc.), dashboards, and demos.
• Provide metric reports to assist in product roadmap planning..
• Observe team interactions and use emotional intelligence to discuss observations in a safe, trusting environment.
• Support product planning by participating in release planning discussions.
• Support execution through understanding of priority and sequencing required to deliver efficiently.
• Guide team in commitment making and sprint completion.
• Hold team (Product, Development, QA, and team members) accountable for delivery commitments.
• Help team identify when commitments are at risk and assist team with solutioning to ensure commitments are met.
• Be an agile subject matter expert and provide strategic influence with the product / business and other engineering organizations.
• Ensure team’s backlogs are always sufficiently full (at minimum 3-4 sprints worth of work defined).
• Practice servant-leadership and promote learning in others by building relationships with cross-functional stakeholders, communicating information, and providing advice to drive efforts forward.

This role supports the following PMO service offerings:

• Planning & Time Management
• Risk & Issue Management
• Stakeholder Management
• Governance
• Benefits Managemen