AVP/Senior Associate, Digital Transformation Specialist, Group Operations C at DBS Bank

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

DocAI, GenAI, Prompt Design, Business Analysis, Workflow Mapping, Impact Analysis, Stakeholder Management, Model Evaluation, Benchmarking, Digital Transformation, Project Delivery, Operational Process Analysis

Industry

Banking

Description

Business Function Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. The Group Ops Capability Centre (GOCC) at DBS is at the forefront of transforming banking operations through innovation. We accelerate the development and deployment of cutting-edge AI capabilities, including Document AI, Agentic AI, and LLM technologies, integrating them seamlessly into workflows. GOCC drives digital transformation across our business operations, overseeing customer-centric initiatives and ensuring "One Bank" consistency. Join us to reshape the future of banking by driving impactful change and innovation within a dynamic, global environment. About the role Act as the Delivery Lead for DocAI and GenAI solutions, driving innovation and enabling successful adoption across operations. You will ensure solutions are well-designed, optimised, and seamlessly integrated into operational workflows. This role requires strong business analysis to assess impact, identify improvements, and maximise efficiency, accuracy, and productivity outcomes. Responsibilities Lead the enablement of DocAI use cases through prompt design, testing, and optimisation Drive onboarding of operations use cases, ensuring solutions are production-ready and fully integrated into workflows Own model evaluation, benchmarking, and impact analysis to validate performance and business outcomes Proactively analyse operational processes to identify improvement opportunities and deliver measurable productivity gains Orchestrate alignment across Business, Technology, and Data stakeholders to achieve delivery outcomes Enforce governance frameworks, evaluation standards, and deployment controls Requirements Strong delivery ownership mindset with experience driving end-to-end initiatives across multiple stakeholders Strong business analysis skills – ability to map workflows, perform impact analysis, and translate requirements into practical solutions Experience in AI/GenAI, data, or digital transformation projects (DocAI experience preferred) Ability to work across Business, Technology, and Data teams and manage complex dependencies Strong analytical thinking with ability to assess model performance and drive improvements Excellent communication and stakeholder management skills Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: DBS Asia Central Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Responsibilities

Act as the Delivery Lead for DocAI and GenAI solutions to drive innovation and adoption across banking operations. Lead the enablement of AI use cases through prompt design, model evaluation, and the integration of solutions into operational workflows.