AVP/Senior Associate, SFSO Custody - Client Service Management, Institution at DBS Bank

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service Management, Custody Services, SLA Compliance, Stakeholder Management, Market Analysis, Regulatory Compliance, Interpersonal Communication, Presentation Skills, Issue Escalation, MIS Reporting

Industry

Banking

Description

Business Function Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. About the role Acts as the point of contact for assigned Securities Services clients on all matters pertaining to its custodial relationship with the bank, ensuring delivery of high service levels, and consistent overall customer experience. Expected end results / KPIs: 100% compliance with Client’s Service Level Agreement (SLA) / Client Service Level Standard (SLD) Regular contact with clients: service review frequency as agreed with clients Maintain a satisfactory or better rating in the service review scorecard Timeliness and accuracy of query responses. Responsibilities Work closely with Operations team to ensure that all Service level standards are duly met. Review and ensure solid understanding of client requirements and compliance with Service Level Agreement / Service Level Standard. Maintain regular contact with clients to obtain feedback on service levels. Initiate service review at frequency as agreed with client. Be the voice of the customer, take ownership for solutions. Facilitate query handling to ensure timeliness and accuracy of responses. Monitor regional and global markets for new developments, analyze the impact of market developments and regulatory changes, and prepare Newsflashes, Custody Insights on specific topics of interests. Ensure effective and timely client communication on areas of client impact, including Bulletins, Operations queries, questionnaires. Initiate issue escalation to the relevant Unit Heads when necessary. Maintain MIS on client AUC and activity for internal reporting/reference Requirements Bachelor's Degree preferred with direct experience within business operations, sales or management environment in Corporate Account Services. Demonstrate ability to provide outstanding client service at a senior level. Demonstrate excellent communications and interpersonal skills with ability to build strong client relationships. Demonstrate effective presentation skills, comfortable with audience of senior level professionals Independent, proactive and self-motivated Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: DBS Asia Gateway Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Responsibilities

Acts as the primary point of contact for Securities Services clients to ensure high service levels and SLA compliance. Responsibilities include managing client queries, monitoring market developments, and coordinating with operations teams to resolve issues.