AVP, Voice Engineer, Future Ready Technology, Group Technology at DBS Bank

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cisco Voice Products, NICE Recording, MS Teams, Cisco Unified Communications Manager, Cisco Unity Connections, Cisco Unified Contact Center Express, Voice Gateways, Call Recording, Troubleshooting, Customer Support, Engineering Scripts, Stakeholder Engagement, Ticketing Systems, Process Documentation, SLA Requirements

Industry

Banking

Description

Business Function Group Technology empowers the bank with an efficient, nimble and resilient infrastructure and system through a strategic focus on productivity, quality & control, technology, coupled with strengthening people capability and banking on innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners and customers through our multiple banking delivery channels. Responsibilities · Responsible to support the bank voice infrastructure that include day to day support of Cisco Unified Communications Manager (CUCM), Webex, NICE recording and MS Team for instant messaging, meeting and voice capabilities · Responsible to drive minor and major patches, upgrade · Responsible to drive planning, evaluation of security applicability Requirements The ideal candidate will be well organized, process focused, and self-driven as this is a fast-paced and highly technical environment. Someone wanting to learn and grow with an organization will thrive in this role. The role requires excellent prioritization, responsiveness, and customer service, along with excellent verbal and written communication skills. · Minimum 3 years of experience in Cisco Voice product, NICE Recording and MS Team · Familiar with following: o Cisco Unified Communications Manager (CUCM) , Cisco Unity Connections, and Cisco Unified Contact Center Express (UCCX), Support of Cisco router (voice gateways), Analog voice gateways, support of voice prioritization and class of service. o Configure Nice call recording users, troubleshoot recording issues, support end user for call recording related issue, perform live verification and maintenance windows including application patches and testing o Support of MS teams IM video and voice product capabilities · Able to work independently and as a team · Engage with stakeholders on operational, functional, and technical issues to provide resolutions (L1 to L2) · Monitor different modes of ticketing queue, acknowledge, analyze and resolve · Get transition from implementation teams, and document necessary process flows for support · Track and provide periodic status reports on stakeholder issues · Engage product/engineering teams if the issue has a dependency on product issues/limitations · Developing and executing engineering scripts to resolve issues or automate routine activities. · Track and meet all Customer Support SLA requirements. · Role required to work during weekend and night shifts Apply now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Responsibilities

The role involves supporting the bank's voice infrastructure, including day-to-day operations of various communication tools. Additionally, the candidate will be responsible for driving patches, upgrades, and evaluating security applicability.