In your role on the Marcus Deposits Fraud team, you will lead a team of Fraud Intelligence specialists and report directly to the Head of Fraud Intelligence. You will be responsible for the day-to-day management of this team, development of its people, and take ownership of emerging fraud risks by quickly identifying risky behavior, working with key stakeholders, managing significant fraud events, and escalating when needed. The role requires a high degree of people management, emotional intelligence, analytical and project management skills, and the ability to stay up to date with the latest business developments and risks facing the industry.
Wealth Management
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.
Marcus by Goldman Sachs is the firm’s direct-to-consumer business. Marcus combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

BASIC QUALIFICATIONS

• Experience with and comfortable in leading and developing a high functioning operational fraud analytics team
• Able to hold oneself and others accountable, provide feedback, and have tough conversations when warranted
• Experience working in the Fraud Analytics or Investigations space within Financial Services industry
• Experience working with various alerting and monitoring tools, navigating and reviewing system logs, and optimizing an existing process with automation
• Understands what fraud typologies and industry best practices are in fraud prevention, detection and remediation spaces
• Takes ownership by leveraging data to tell a story, developing remediation plans, and improving business processes
• Able to think holistically, possess curiosity, and can articulate the tradeoff actions may have between risk and impact on the customer experience
• Possess sound methodical judgment, can prioritize conflicting priorities, can derive solutions from ambiguity to meet deadlines, and is willing to take on ad-hoc projects
• Possess strong communication skills and the ability to forge partnerships with internal stakeholders through collaboration
• Able to challenge the status quo when appropriate to deliver solutions that protect Marcus and its customers

BONUS SKILLS:

• Experience navigating large data sets (structured or unstructured)
• Intermediate SQL knowledge
• Experience in performing RCA in complex situations is a plus

• Develop, gather, and track the team’s performance using data and metrics to tell the story and show the value the team provides to the organization
• Lead, coach, mentor, and champion team members to grow in their careers
• Clearly define and communicate the prioritization of the day-to-day workload for the team
• Ensure that the teams output meets data quality standards and coaches team members in this area as needed
• Analyze data and leverage fraud tools to identify emerging risks, including but not limited to identity theft, credential stuffing attacks, fraud rings, and data compromise situations
• Performs root cause analysis (RCA) following events and partner with key stakeholders to ensure necessary controls are in place
• Leverage and enhance existing tools and processes to enable a more effective user-based threat detection and investigation program
• Become a subject matter expert in the Fraud and Disputes policies and procedures at Marcus
• Support and collaborate with Financial Crimes Compliance (FCC) and Cyber Security teams as needed