As an AWS Consultant at Concentrix Catalyst, we are seeking an experienced Amazon Web Services (AWS) engineer with expertise in the strategy, design, development, and implementation of projects in the cloud for our clients, including engagements that deliver Amazon Connect and customer experience (CX) platforms. The ideal candidate is experienced in cloud based tech, with a firm grasp of emerging technologies, platforms and applications, and the ability to customise them to help projects become secure and efficient. Extensive knowledge of cloud engineering and advanced industry knowledge is essential to keeping us on the cutting edge.

You will

• Work in tandem with our engineering teams to identify and implement the most optimal cloud-based solutions for clients, including those built on Amazon Connect and the AWS services that support it.
• Develop and implement technical efforts to design, build, and deploy AWS applications at the direction of project leads.
• Participate in all aspects of the software development life cycle for AWS solutions, including planning, requirements, development, testing, and quality assurance.
• Support Amazon Connect engagements alongside CCaaS engineers — building Lambda integrations, CloudFormation templates, and the supporting AWS infrastructure that contact flows depend on.
• Build data pipelines and QuickSight dashboards on top of Connect outputs (CTR feeds, Contact Lens, agent events) using Data Lake, Glue, and Athena to give clients meaningful visibility into CX performance.
• Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures.
• Educate teams on the implementation of new cloud-based initiatives, providing associated training as required.
• Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity.