JOB DESCRIPTION:

We are seeking a Production Support Engineer with expertise in Azure Cloud for the IT Reliability & Production Engineering (RPE) domain. The role focuses on ensuring the stability, performance, and reliability of production systems in a high-availability environment.

REQUIRED SKILLS:

• Strong experience in Azure Cloud (Azure Monitor, App Insights, Log Analytics).
• Scripting & Automation: PowerShell, Python, Terraform, or Ansible.
• Monitoring & Observability: Prometheus, Grafana, Splunk, or Datadog.
• Incident Management: ITIL, SRE principles, RCA methodologies.
• CI/CD & DevOps: Azure DevOps, GitHub Actions, Jenkins.
• Containers & Orchestration: Kubernetes (AKS), Docker.
• Networking & Security: Load balancers, firewalls, IAM, VPNs.
  Job Type: Full-time
  Pay: $51,194.09-$95,000.00 per year

Application question(s):

• Are you good with F2F interview
• Please let me know your email id for the further ocnversation

Location:

• Montreal, QC (required)

Willingness to travel:

• 25% (preferred)

• Monitor, troubleshoot, and resolve production incidents and service disruptions.
• Ensure system reliability, availability, and performance using SRE principles.
• Automate manual processes and optimize cloud infrastructure on Azure.
• Analyze logs, metrics, and alerts to prevent incidents.
• Collaborate with development, DevOps, and infrastructure teams for issue resolution.
• Implement CI/CD pipelines, observability, and proactive monitoring strategies.
• Maintain Azure resources (VMs, AKS, Storage, Networking, etc.).
• Participate in on-call rotations for critical production support.