* Contract start date is Q2 2025*
You must be a Canadian Citizen/PR to apply for this role. Level 1 Security Clearance will be required to work for the client, which we can facilitate for the hired applicant.
Typical processing time for L1 clearance is 2-3 months. Please only apply for this role if the timeline works for you.

ABOUT XCIS CONSULTING:

XCIS Consulting is looking for a skilled Service Delivery & Production Support Lead to manage service delivery and ensure SLA compliance for an Azure-based reporting platform.

QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree in IT Management, Computer Science, or a related field.
• 5+ years of experience in service delivery or production support roles.
• Strong understanding of incident management, SLAs, and ITIL frameworks.
• Experience working with Azure-based platforms.
• Excellent client-facing and communication skills.
• Strong problem-solving and analytical skills.

JOIN OUR TEAM:

If you are passionate about administration and integration development and possess the necessary skills and experience, we encourage you to apply for this contract role. Join us in delivering innovative solutions and driving digital transformation for our clients.
Job Type: Fixed term contract
Contract length: 12 months
Pay: From $75.00 per hour

Schedule:

• Monday to Friday

Application question(s):

• What pay rate are you looking for?
• Do you have any existing security clearances?
• How many years of related experience do you have?
• Are you a current Canadian Citizen/PR?

Education:

• Bachelor’s Degree (preferred)

Work Location: Remot

• Act as the primary interface with the client for service delivery and performance reporting.
• Manage production incidents and coordinate resolution with the technical team.
• Oversee SLA compliance and provide regular performance updates to stakeholders.
• Conduct root cause analysis (RCA) for major incidents and implement corrective actions.
• Identify and implement continuous improvement opportunities.
• Provide leadership and guidance to the managed services team.