Job title: Azure Support Engineer
Location: Remote
Hours: Monday to Friday, 37.5 hours per week
Salary: Up to £30,000 depending on experience

PERSON, SKILLS & EXPERIENCE:

• Microsoft Azure experience would be preferred but other public cloud platform experience such as AWS, GCP or Oracle would be accepted.

• Awareness of Microsoft’s Cloud Adoption and Well Architected Frameworks

• Experience of working in a support or service desk environment
• Microsoft Certified: Azure Administrator Associate (AZ-104) or equivalent
• Knowledge of networking principles ideally in public cloud
• Foundational knowledge of firewalls, whether PaaS or 3rd party network virtual appliances
• Experience of supporting Windows Server environments (Windows Server 2016, 2019, 2022)

FOCUS OF THE ROLE:

As an Azure Support Engineer, you will be responsible for working directly with our Azure Managed Service customers, offering proactive advice around cost optimisations, rightsizing, security, best practices and governance. You will also assist our support teams with ticket escalations as well as performing fixes and changes within our customer’s Azure platforms when necessary.

RESPONSIBILITIES:

• Providing proactive advice on resource cost optimization, compute rightsizing, security and governance aligned with Microsoft’s Cloud Adoption and Well Architected Frameworks.
• Providing a point of escalation for tickets from our centralized support function for specific Azure platform and resource related issues.
• Liaise with Microsoft for escalations via our Premier support service.
• Take ownership of incidents and problem tickets assigned to you and manage through to a successful resolution.
• Manage the timely resolution of tickets assigned to you.
• Complete build and configuration changes on our customer’s Azure platforms as part of our change catalogue.
• Meeting with customers to review cost and best practice recommendations generated by our toolsets.
• Configure alerts using our best-in-class cloud monitoring platform.