Azure Support Engineer (L3/L4) at World Wide Technology Healthcare Solutions

, , India -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Azure IaaS, Azure Virtual Desktop, PowerShell, ARM Templates, Bicep, Terraform, Azure Monitor, Log Analytics, Entra ID, ITIL, Azure Cost Management, Windows Server, Hyper-V, Azure Arc, Azure Policy, RBAC

Industry

IT Services and IT Consulting

Description

WHAT YOU’LL BRING TO THE TABLE * 10 years of total experience and more than 5 years of experience in technical support, cloud operations, or infrastructure management, preferably within Managed Services (MSP) environments supporting multiple client tenants at scale. * Deep expertise in Microsoft Azure services, including: * Strong hands-on experience with Azure IaaS, including design considerations for high availability, scalability, and security. * Proficiency with automation and scripting tools: * Solid understanding of ITIL processes (Incident, Problem, Change Management) and experience working in SLA-driven environments with ticketing systems. * Experience with monitoring and observability tools: * Strong knowledge of hybrid cloud and on-prem integration: * Hands-on experience with Windows, including troubleshooting OS-level issues in cloud environments. * Experience with virtualization and on-prem technologies: * Strong understanding of Azure cost management and optimization strategies, including: * Familiarity with Azure billing constructs and support models: * Optional Experience using 3rd-party tools such as: * Compute: Virtual Machines, App Services * Networking: VNets, NSGs, VPN Gateway, ExpressRoute, Load Balancers * Identity: Entra ID (Azure AD), RBAC, Conditional Access * Data: Storage Accounts * End-user platforms: Azure Virtual Desktop (AVD) - Required * PowerShell * ARM / Bicep templates (infrastructure as code) * Exposure to Terraform (good to have) * Azure Monitor, Log Analytics * Microsoft Defender for Cloud - Optional * Azure Policy and governance controls - Optional * Azure Arc, Azure Stack / Azure Local * Windows Server, Hyper-V * Storage Spaces Direct (S2D) - Optional * Reserved Instances (RIs), Savings Plans – Must have * Azure Hybrid Benefit (AHB) Optional * Right-sizing and auto-scaling recommendations – good to know * CSP, EA, MCA subscriptions optional * Subscription design, consolidation, and migration strategies - optional * CloudHealth (VMware Tanzu) for cost optimization * LogicMonitor (or similar) for infrastructure monitoring Qualifications Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. WWT has grown in India over the last few years to 300+ employees, increasing its footprints in major cities including Mumbai, Bengaluru, Hyderabad, Gurgaon & Pune. WWT India is ranked 8th by Great Place to Work® for 2025 in mid-sized category and in Top 25 by India’s Best Workplaces for Culture of Innovation 2025. KEY RESPONSIBILITIES OPERATIONS & SUPPORT * Monitor, manage, and maintain day-to-day operations of Azure environments, ensuring high availability and performance. * Respond to alerts, incidents, and service requests in a 24x7 support environment, including participation in on-call rotations. * Troubleshoot and resolve complex Azure infrastructure and platform issues across IaaS and PaaS services. INCIDENT & ESCALATION MANAGEMENT * Act as an escalation point for Priority 1 / critical incidents, driving end-to-end resolution with urgency. * Perform root cause analysis (RCA) for major incidents and document findings for continuous improvement. * Collaborate with Microsoft support and third-party vendors to resolve complex platform issues. AUTOMATION & OPTIMIZATION * Develop and maintain automation scripts for routine operational tasks, deployments, and remediation activities. * Identify opportunities for continuous improvement, cost optimization, and operational efficiency across client environments. GOVERNANCE & SECURITY * Define and enforce Azure Policy, RBAC, and tagging standards to support governance, compliance, and chargeback/showback models. * Provide recommendations and support for improving security posture, including Defender for Cloud and best practices. CLIENT & STAKEHOLDER ENGAGEMENT * Provide technical guidance to clients and internal teams on: * Architecture best practices * Cost optimization strategies * Platform reliability improvements * Maintain clear communication during incidents, including regular updates and post-incident summaries. DOCUMENTATION & KNOWLEDGE SHARING * Create and maintain technical documentation, runbooks, and knowledge base articles. * Deliver mentorship sessions and knowledge sharing within the team on Azure services, security, and governance. ADDITIONAL STRENGTHENING POINTS EXPERIENCE WORKING IN MULTI-TENANT MSP ENVIRONMENTS, HANDLING MULTIPLE CUSTOMER SUBSCRIPTIONS SIMULTANEOUSLY. * Strong ability to prioritize competing incidents and workloads under pressure. * Experience with DevOps practices, CI/CD pipelines, or Git-based workflows (nice to have). * Familiarity with compliance frameworks (ISO, SOC, NIST) and their implementation in Azure. * Strong customer-facing communication skills, especially in escalations and executive updates. * Ability to own issues end-to-end, from triage through resolution and post-incident improvement. CERTIFICATIONS Mandatory / Highly Preferred * Microsoft Certified: Azure Administrator Associate (AZ-104) * Microsoft Certified: Azure Solutions Architect Expert (AZ-305) – optional Nice to Have * Azure Security Engineer (AZ-500) * Azure Network Engineer (AZ-700) * ITIL Foundation (v4)

Responsibilities

Manage day-to-day Azure operations and act as a high-level escalation point for critical infrastructure incidents. Develop automation scripts and implement governance and security standards across multi-tenant client environments.