B&F Manager 餐飲部協理 at Springhill Suites by Marriott IndianapolisWestfield

, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Operational Support, Data Compilation, Team Liaison, Training, Problem Resolution, Communication, Menu Development, Quality Control, Cash Handling, Creativity, Marketing Initiatives, Inventory Management, Cost Control, Guest Relations, Profit Maximization

Industry

Hospitality

Description

Purpose of Role Oversee the function of all beverage and food venues to ensure excellent customer service and maximize revenue and profits. Responsible for providing a full range of operational and administrative support to Director, Beverage & Food with great knowledge and rapport. In a professional and stylish manner, ensure the smooth operation of Beverage & Food department and maximize the quality of W experiences. Responsibly Description Assist with Beverage & Food function management. Compile data and produce regular reports for B&F operation. Liaise with venue managers, team leader and Talent to follow-up on necessary queries, deadlines, requests and special functions initiated by Director, Beverage & Food. Work with individual venue managers regarding food and beverage quality, service, cleanliness, merchandizing and promotions to achieve B&F target and goals. Audition, select, train, supervise, counsel and discipline venue Talent to ensure efficient venue operation. Resolve problems to the satisfaction of involved parties. Maintain communication with all departments to ensure guest service needs are met. Develop, implement, and change menu items when required. Patrol facilities and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency. Utilize prescribed cash-handling procedures to accurately charge customers, create forecast and revenue reports and create correspondence. Creativity and marketing initiatives are plan out and driven throughout the year. Arrange daily and weekly training sessions for venue managers and encourage them to do the same for Talent. Request monthly training schedule from each venue and personally inspect each section. Prepare monthly training report and submit to Director, Beverage & Food. Maintain B&F venues profitability to support overall hotel operation. Control payroll and equipment costs, minimizing loss and mishandling. Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies, stocking shelves by stooping, bending, lifting heavy articles and reaching overhead. Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancing measures. Review, prepare and update forecasts as needed. Act with a degree of independence as liaison with both internal and external guests. Handle guest requests and complaints to WOW them to ensure that W lifestyle and experiences are communicated. Work and liaison with other than B&F venue to ensure the information are communicated. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Oversee the function of all beverage and food venues to ensure excellent customer service and maximize revenue and profits. Assist with Beverage & Food function management and maintain communication with all departments to ensure guest service needs are met.