Industry: Diamond Jewelry Manufacturing (B2B)
Responsibilities:

1. Client Relationship Management

• Serve as the primary point of contact for assigned B2B clients
• Build & Maintain strong, long-term client relationships
• Understand client goals & product preferences

1. Order Coordination & Delivery Management

• Track orders through production and confirm on-time deliveries
• Coordinate internally with CAD, Production & QC teams to ensure timely and proper delivery

1. Communication

• Provide proactive updates on order status, timeline & any changes
• Address client questions & concerns

1. Sales Support & Account Growth

• Work with sales & marketing to identify upsell/cross-selling opportunities based on client needs & trends
• collaborate with the sales team to grow account value & retention

Ideal Candidate has:

• Experience in B2B Account Management
• Strong interpersonal communication skills
• Fluent in both written and spoken English
• Ability to work within deadlines in a fast-paced environment
• Excellent listening & problem-solving abilities
• Strong computer skills
• Jewelry design and/or manufacturing experience.

Please refer the Job description for details