ABOUT US

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization,combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.
Ranked 11th in the world’s Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

ABOUT THE JOB

We are seeking a highly motivated and detail-oriented B2B Sales Customer Expert II to manage and optimize client accounts in Google Local Services Ads (LSA) campaign. This role involves managing day-to-day client relationships, ensuring campaign performance, and driving measurable business revenue through continuous account optimization.

QUALIFICATIONS

• Minimum 1-3 years experience in a sales driven environment.
• Meticulous in setting day to day responsibilities to schedule meetings for achieving the daily outreach.
• Outstanding skills of doing outbound calls and account management.
• Google Ads certified (preferred but not required).
• Highly disciplined, with excellent time management & organizational skills.
• Ability to strategically assess and solve client needs via consultative sales techniques.
• Ability to multitask in a fast paced environment.
• Ability to overcome objections by making direct correlation between the client’s needs and the product.
• Storytelling capabilities which assist with client engagement towards the marketing strategy and Google Local Service Ads product offerings.

• Serve as the primary point of contact for a dedicated portfolio of LSA clients.
• Analyze account performance data, identify trends, and develop actionable strategies to improve key metrics such as lead volume, lead quality, and budget utilization.
• Conduct regular account audits and performance reviews to ensure all accounts are operating at their full potential.
• Proactively identify and address potential issues that could impact account performance, such as budget constraints, ad rank drops, or negative feedback.
• Collaborate with mostly direct and some agency clients to gain insights into challenges and improve Local Service Ads accounts through effective client needs assessment.
• Arrange meetings with clients via calls, video calls, and emails to obtain information regarding customer businesses and past advertising goals, fostering market intelligence.
• Prioritize accounts by revenue and verticals to pinpoint the largest contributors to KPI Target Attainment.
• Continuously enhance Local Service Ads knowledge through available resources.
• Properly prepare businesses and set expectations regarding the onboarding and optimizing existing accounts.