We’re a small, family-run business that specialises in custom-made ornaments for the B2B jewellery trade. Our customers are trade professionals and retailers who rely on us for quality service, efficient communication, and attention to detail.
We are looking for a reliable, organised, and friendly Office & Customer Service Manager to join us during school-friendly hours. On-the-job training will be provided. This role is ideal for a parent looking to return to work while managing school hours.

• Manage and maintain relationships with existing B2B customers
• Support sales growth by developing new customer relationships
• Handle inbound customer calls and enquiries
• Make outbound calls to follow up orders, quotes, and sales
• Act as a communication bridge between customers and our design team
• Look up order details to help resolve queries promptly
• Process incoming orders and coordinate logistics for delivery
• Receive, dispatch, and sort incoming/outgoing goods
• Maintain accurate records of customer communications and transactions