B2B Enterprise Tech Support (ETS) Support Account Manager at Samsung Electronics

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, B2B Support, Android, Knox Platform, Mobile Device Management, Intune, Ivanti, Omnisa, IT Infrastructure, Customer Relationship Management, Technical Training, Data Analysis, Reporting, Project Management, Communication Networks, Security Solutions

Industry

IT Services and IT Consulting

Description

Position Summary We’re looking for a Support Account Manager who is customer-focused, fluent in business English, and confident working in complex enterprise IT environments. Role and Responsibilities Maintaining good relationships and direct contact with enterprise customers and partners. Supporting a customer in contacts with 3rd party Information Technology vendors. Identifying potential gaps and expansion opportunities (conducting mobility assessments, reviewing mobility strategy, maintenance reviews, etc.). Educating customers on how existing products and new solutions work, and how it can contribute to their business growth. Keeping customer informed about upcoming updates/changes within Samsung Android and Knox platform. Conducting product trainings for customer and partner representatives, sharing business, technical, and product knowledge. Managing all the aspects of the service account related to Post-Sales/maintenance (technical and non-technical). Acting as a customer advocate to ensure customer’s escalations are resolved in due time, collecting VOC and building internal knowledge base. Visiting customer’s onsite to perform quarterly business and tactical operational technical reviews. Close cooperation with Sales Department teams to build relationship with decision makers (C-level, directors, senior managers), business contacts, and other influencers. Close cooperation with Pre-Sales to ensure smooth transition and continuous customer support. Abroad traveling up to 5% of time. Skills and Qualifications Bachelor's degree in computer science, Engineering, Information Technology or related field Fluent English (including business and technical) Min 2 Years experience in a Service/Support/Technical Account Manager role in IT/Telco/Mobile Industry Experience with mobile operating systems (Android) Proficiency in MS Office Good understanding of IT processes, services and technical project management. Professional experience with Mobile Device Management (MDM) Solutions (Intune, Ivanti, Omnisa, Knox Manage etc.) Professional experience with traditional IT systems and solutions like email systems, workgroups solutions, communication networks, security solutions and SW/HW operating infrastructure. Excellent interpersonal skills, positive attitude Fundamental literacy in data analysis and reporting Dynamic and open-minded person, not afraid of challenges, flexible and open to changes. Strong ability to organize work schedule to ensure deadlines are always met. Experienced in leading business meetings on C/Director-level or Senior Managers. High competency level in delivering presentations. This position will be hired under a third-party contract (12 months). * Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a current or previous employer. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. Job Alerts: If you would like to be notified of new opportunities when they are posted, please click here. You will be asked to create an account first if you do not already have one. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).

Responsibilities

The Support Account Manager will maintain direct relationships with enterprise customers, providing technical support and guidance on Samsung Android and Knox solutions. They are responsible for conducting product training, managing service accounts, and acting as a customer advocate to ensure timely resolution of escalations.