B2B Order Management Specialist (Sales Operations Coordinator) at Truewerk

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

65000.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

B2B Order Management, NetSuite, Inventory Management, Order Fulfillment, Google Sheets, Microsoft Excel, Monday.com, Vendor Compliance, Customer Service, Sales Operations, Account Management, Cross-functional Coordination

Industry

Retail Apparel and Fashion

Description

Company Description At TRUEWERK, we believe craftsmanship is a mindset that should be applied to every endeavor. We value precision in the details, discipline in the process, and a commitment to excellence whether we’re building a house or a spreadsheet. We believe the people whose skilled, physical work keeps our society running deserve gear that mirrors the tremendous value they create. We meticulously design, test, and refine every product to optimize performance and reflect the pride and professionalism of the people who rely on it. We serve customers across the U.S. and Canada through TRUEWERK.com, Amazon, and a growing network of retail and enterprise partners. Backed by a dedicated team of about 50 employees and a strong growth trajectory, we’re building a company – and a culture – grounded in performance, integrity, and continuous improvement. Job Description We’re looking for a highly organized, detail-driven Sales Operations Coordinator in Denver, Colorado to support our growing B2B (business-to-business) channel. In this role, you’ll serve as a key point of contact for wholesale and B2B orders—owning the flow from order submission through delivery. You’ll ensure orders are processed accurately, tracked closely, and communicated clearly while coordinating across customers, warehouses, and internal groups to keep everything running smoothly. This role is ideal for someone who thrives at the intersection of systems, process, and people—bringing strong communication skills, a sharp eye for detail, and a collaborative mindset to deliver an exceptional experience for our B2B customers. The Sales Operations Coordinator reports to the Senior Manager of Sales Operations and partners closely with B2B customers, Brand/Community, Operations, Accounting, 3PL partners, and shipping carriers. ROLE & RESPONSIBILITIES Order Processing and Tracking Serve as the subject matter expert to our Team, partners, and customers for accurate, relevant order information Serve as the primary point of contact for entering and tracking B2B sales orders, ensuring accurate and timely processing from order entry through delivery Utilize NetSuite to manage customer account data and sales orders, overseeing the full order lifecycle, including inventory transfers, shipping through 3PL partners, and final delivery tracking Monitor and manage backorder reports to ensure items are released and invoiced promptly upon availability Communication and Coordination Maintain consistent, timely, and proactive communication with internal groups, partners, vendors, and customers to keep orders moving efficiently Act as the main liaison between Sales and relevant stakeholders for all order management inquiries Proactively communicate with customers by sending order confirmations and tracking information to ensure accurate and on-time delivery Collaborate closely with the fulfillment group to ensure accurate and timely order processing and shipment Customer Satisfaction and Support Provide exceptional customer service to support repeat business and reinforce TRUEWERK’s position in the performance workwear industry Resolve order-related issues, discrepancies, or delays with urgency, working cross-functionally to identify and implement solutions Maintain accurate, up-to-date records of orders, shipments, and communications within order management systems Help Identify process gaps and contribute to continuous improvement initiatives to enhance efficiency and customer satisfaction Stay informed on stock levels, shipment status, and other relevant details to provide accurate updates to customers and internal groups Qualifications Must Have Recent experience in B2B or wholesale operations supporting complex order requirements; 3+ years in similar role(s) preferred Strong understanding of order fulfillment and inventory management Proficiency with an ERP or order management system (we use NetSuite) and vendor compliance portals such(NuOrder, SPS Commerce, or CommerceHub) Advanced spreadsheet skills (Google Sheets, Microsoft Excel) Experience tracking items or workflows in project / task management tools (e.g., Monday.com) Knowledge of basic accounting principles related to order processing and invoicing Bonus Experience with program orders, replenishment, and vendor compliance requirements, including routing guides, chargebacks, and vendor portal updates Experience managing active accounts and recurring orders within a growth-stage consumer goods company Preferred Experience with apparel or outdoor products Familiarity with, interest in, or personal experience with the skilled trades Additional Information TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to: Employer-paid medical coverage Employer-paid dental coverage Optional vision coverage Employer-paid life and AD&D insurance Employer-paid short-term & long-term disability coverage Affordable coverage for dependents and domestic partners Additional out-of-pocket insurance options HSA account with employer contribution 401K with company match Monthly hybrid-work stipend Professional development reimbursement program Annual performance bonus Unlimited PTO policy 11 company holidays Employee Assistance Program for mental health support Free workwear for you and discounts for friends and family! Salary Range: $60,000 - 65,000 base salary + bonus Applications for this role are expected to be accepted through May 29, 2025. TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state and local laws. Compensation: USD 60000 - USD 65000 - yearly

Responsibilities

Manage the full B2B order lifecycle from submission to delivery using NetSuite and coordinate with 3PL partners and internal teams. Serve as the primary point of contact for wholesale customers to ensure accurate processing and timely delivery of orders.