B2B Restaurant Trainer at The Fork

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Team Player, Passionate, Open-Minded, Humor, Stamina, Flexibility, CRM Experience, Training, Digital Transformation, Restaurant Management, Onboarding, Feedback, Service Management, ERB Knowledge

Industry

Software Development

Description

Join our Movement and Champion Restaurant Culture! 💚 At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. 👉 Discover life at TheFork What you will do: Onboard/Train TheFork Partners to TheFork Manager, the best ERBs for restaurant booking management out there; Ensure Partners are using the management software on a daily basis, and support them streamline and improve their service management Guide our Partners through their digital transformation Generate interest in Partners by showing them the opportunity to upgrade their ERB Re-Train Partners on the ERB, and proactively propose a refresh about it when needed Being watchful for improvement in training techniques Guarantee an excellent partner experience during the onboarding process Bring feedback from the field to improve our ERB, in collaboration with our Product Team Who you are: You Must Meet These Critical Qualifications: Native in Italian and fluency in English are mandatory Previous experience in similar roles is appreciated Experience working with CRM (Salesforce is definitely a plus) Great communication skills Team player, passionate, open-minded with a touch of humor Great stamina and flexibility What we offer you: 😄 An awesome team 🏠 A permanent contract (that can be useful in life) ⚖️Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) 💸 Competitive fixed salary and bonus 🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants) 🌎 International teams and a multicultural environment spanning 10 offices across Europe 🤝 Highly inclusive working environment 🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc 🎓 Continuous learning and development programs 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid) 🏥Health insurance 👩‍🦽 Life & Disability Insurance at no cost to the employee 💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure 🍴 Amazing offices with dining, coffee points and leisure area 🎤 Team building events All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly. #LI-FF1

Responsibilities

Onboard and train TheFork partners on the management software, ensuring they use it daily and improve their service management. Guide partners through digital transformation and provide feedback to enhance the software.