COMPANY INFORMATION

Since 2021, we’ve been working hard to bring gigabit-speed full fibre broadband to thousands of homes across the UK. Our mission is simple: to connect people. We deliver broadband that’s fast, reliable, and hassle-free—putting our customers at the centre of everything we do.
We’re in the midst of an exciting growth phase, with bold plans for the future. To help us achieve them, we’re looking for talented individuals who share our ambition and can inspire us as we take the next step in our journey.
Our team is inclusive and diverse—everyone is welcome, and you’re encouraged to be yourself. Culture matters deeply to us. We believe work should be enjoyable, and we back that up with ongoing training and support, great benefits, and a vibrant, energetic team environment.

KNOWLEDGE, SKILLS & EXPERIENCE

• Proven experience in a Sales Operations,Sales Enablement, or Commercial Delivery role supporting B2B sales teams within telco.
• Deep understanding of the telecommunications B2B customer lifecycle, including fulfilment dependencies and L2C process flows.
• Experience working within or alongside alt-net providers is highly advantageous.
• Strong operational mindset with a bias for process rigour, commercial control, and continuous improvement.
• Excellent problem-solving skills with the ability to operate cross-functionally across commercial, technical, and operational teams.
• Proficiency in CRM platforms, workflow tools, and reporting systems (preferably Salesforce and Power BI etc).
• Analyse and advise sales management on the most efficient and profitable deployment of team resources across both field and desk-based channels teams.
• Clear and confident communicator - comfortable with internal stakeholders, partners, and customers alike.
• Adaptable, agile, and hands-on - able to thrive in a scale-up environment and contribute to building process foundations from scratch.
• Highly organised with a strong attention to detail and a focus on execution.

As the Sales Operations Lead, you will act as the operational heartbeat of the B2B function, ensuring seamless alignment between sales, network delivery, and customer experience. You will own the end-to-end Lead-to-Cash (L2C) journey, embed process rigour, and proactively remove friction across the sales lifecycle.

This is a strategic and hands-on role, with accountability for enabling sales productivity, supporting fulfilment, enhancing reseller experience, and aligning installation costs with network delivery budgets. A strong understanding of B2B telecommunications sales cycles is essential, and experience within the alternative network (alt-net) sector is highly desirable.

• Act as the key interface between B2B Sales and LightSpeed Networks for all installation fulfilment, managing order readiness and installation dependencies.
• Own and optimise the end-to-end L2C (Lead-to-Cash) process, embedding control points and driving operational efficiency.
• Proactively support the sales team in managing incomplete, stalled, or at-risk orders - including direct communication and in-field visits with customers where necessary.
• Enable Field Installation & Maintenance teams through accurate demand forecasting, improving resource scheduling and minimising missed appointments.
• Monitor and ensure commercial alignment between B2B installation activity and network delivery budgets - preventing cost overruns and service gaps.
• Drive continuous improvement initiatives across CRM, sales systems, order flow, and reporting frameworks to support sales effectiveness. with sales insights, performance dashboards, and operational health metrics to inform executive decision-making.
• Ensure consistent stakeholder communication across sales, delivery, and finance to create a unified customer delivery experience.
• Partner with Channel Sales and future agency partners to streamline reseller workflows, sales order processing, and fulfilment timelines.
• Act as the internal process champion, coaching colleagues and embedding a culture of accountability, precision, and customer-centric execution.