B2B Service Specialist at MoneyGram

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

89350.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Orientation, Issue Assessment, Time Management, Communication Skills, Diplomacy, Detail Orientation, Problem-Solving, MS Office Applications, Multitasking, Stress Management, Oracle, Salesforce, English Fluency

Industry

Financial Services

Description

The Business Partner Support Specialist manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from onboarding, day-to-day activities, and potentially through the termination process. What you’ll do: Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc. · Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to, assistance with accounting, technical support, reporting, agent profile changes, transactability issues and training. Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information. Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction. · Answers a variety of inquiries regarding the use of several MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues. · Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, and setting changes. Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view. Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction. · Assists with various projects and performs other duties as assigned. · Shift work may be required. What we’re looking for: Education and Experience: · High School Diploma/GED or equivalent outside of US. · 1-2 years’ experience preferred in account relationship management or customer service. Essential skills: · Strong customer service orientation. · Ability to assess issues and provide direct initial advice or escalate to the appropriate contact. · Ability to manage time appropriately, work efficiently and independently within a team-oriented environment. · Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively. · Ability to address issues with diplomacy and tact. · Solid detail orientation and problem-solving skills. · Solid knowledge of MS office applications (Word, Excel, etc.). · Ability to work on several systems/programs simultaneously. · Ability to work under stress and time pressure. · Knowledge of Oracle and Salesforce (preferred). · Fluent in English both spoken and written. Anticipated Annual Salary Range (gross): PLN 66 045 – PLN 89 350 • participation in the Company’s bonus plan, in accordance with the applicable bonus plan by-laws Additional Information (Pay Transparency): The indicated salary range has been determined based on objective and neutral criteria, including the scope of responsibilities associated with the position, required qualifications, professional experience, and competency level. The final salary offer will be determined during the recruitment process, taking into account the candidate’s individual skills, effort, responsibility, and working conditions. The MoneyGram Poland sp. z o.o. is covered by internal remuneration regulations. The salary range for this position is in compliance with applicable intragroup regulations. Further details may be provided during the recruitment process upon request. About MoneyGram MoneyGram is a global payments network built to move money across borders with speed, simplicity and trust. Its omnichannel platform empowers consumers, developers and agents to transfer cash, fiat and stablecoin however it works best for them. The company serves over 50 million customers a year across 200+ countries and territories, nearly half a million retail locations and a rapidly expanding digital ecosystem reaching billions of devices. As one of the most recognized and trusted names in global payments, MoneyGram continues to reinvent how money moves — helping people around the world support their loved ones and build better futures. .

Responsibilities

The specialist manages relationships and provides servicing support to Business Partners, acting as the first point of contact for inquiries and ensuring timely resolution of issues across various channels like phone, chat, and email. This role supports the entire partner lifecycle, including onboarding, day-to-day activities, and troubleshooting assistance related to accounting, technical support, and system configurations.