Royal Smart Limousine LLC is Dubai’s leading provider of luxury and executive transportation solutions, trusted by high-net-worth individuals, tourists, and elite hospitality brands. With a growing presence in the premium mobility sector, we are expanding our direct-to-consumer business and seeking an experienced B2C Manager to drive retail sales, customer acquisition, and digital engagement.

CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT

• Ensure world-class service standards are delivered to individual customers at every interaction.
• Gather and analyze customer feedback to continuously improve services.
• Act as the primary point of contact for VIP clients, providing concierge-level support.
• Work with Operations to ensure seamless execution of customer bookings.

QUALIFICATIONS & REQUIREMENTS

• Bachelor’s degree in Business, Marketing, or related field (MBA preferred).
• 5–8 years of proven B2C sales/marketing experience in luxury transportation, hospitality, tourism, or lifestyle sectors.
• Strong understanding of consumer behavior in the UAE market.
• Experience with digital marketing tools, CRM platforms (Salesforce, Zoho, Odoo), and analytics.
• Exceptional communication, negotiation, and presentation skills.
• Valid UAE Driving License (mandatory).
• Fluency in English; Arabic or additional languages is an advantage.
  Job Type: Full-time
  Pay: AED8,000.00 - AED10,000.00 per mont

ROLE OVERVIEW

The B2C Manager will lead strategies to attract, engage, and retain individual clients in Dubai’s fast-growing premium mobility and tourism market. This role requires a commercially driven leader with strong expertise in consumer sales, digital platforms, and customer experience management. The ideal candidate will balance revenue growth with brand prestige, delivering tailored solutions for VIP clients, tourists, and residents.