Key Responsibilities

1. Documentation Development

• Author and maintain technical content including Service Management Plans (SMPs),

KPI catalogs, process runbooks, playbooks, technical network diagrams, and

technical standards.

• Translate complex DOCSIS, PON, virtualization, telemetry, and AI/automation

concepts into audience-appropriate language.

• Develop layered documentation frameworks (physical, logical, customer experience)

to align with industry best practices.

1. Collaboration & Knowledge Gathering

• Work closely with engineers, architects, program managers, and leadership to

capture technical insights.

• Facilitate interviews, workshops, and information-gathering sessions to ensure

documentation reflects both technical accuracy and operational needs.

• Act as a documentation liaison across workstreams to ensure alignment with broader

vCMTS and network strategy initiatives.

1. Quality & Consistency

• Establish and maintain documentation standards, templates, and style guides.
• Ensure all documentation meets internal and external compliance, accessibility, and

industry standards (CableLabs, SCTE, NCTA).

• Conduct peer reviews and edit documentation for clarity, structure, and consistency.

1. Process & Insights

• Build scalable documentation processes and repositories that support ongoing

knowledge management.

• Incorporate feedback loops and version control practices to keep documentation

accurate and up to date.

• Provide executive-friendly summaries, visuals, and communication materials that

highlight key insights from technical data.

Please refer the Job description for details