BaaS Operations Support Specialist at FINWISE BANK

Murray, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Multitasking, Banking Knowledge, Microsoft Office Suite, Communication Skills, Problem-Solving Skills, Adaptability, Attention to Detail

Industry

Banking

Description

Job Details Job Location: HQ - Murray, UT 84107 Position Type: Full Time Purpose: The BaaS Operations Support Specialist provides essential administrative and operational support to the Banking-as-a-Service (BaaS) Operations team. This role assists with day-to-day tasks, client support activities, compliance monitoring, and operational processes to ensure smooth delivery of banking services. The ideal candidate is detail-oriented, adaptable, and eager to learn about the fintech and banking operations environment. Tasks: Operational Support Assist with daily monitoring of transactions, reconciliations, and reporting. Support payment processing, account setup, and troubleshooting operational issues. Prepare and maintain documentation for operational workflows and compliance requirements. Assist with Invoicing partners and gather all required documentation including but not limited to refining the overall process for easier, streamlined invoicing. Client & Partner Assistance Provide administrative support for client onboarding and program setup. Respond to partner inquiries and escalate complex issues to senior team members. Coordinate with internal teams to ensure timely resolution of partner requests, tickets, etc. Compliance & Risk Support Help monitor adherence to compliance standards and report discrepancies. Assist with monitoring our partner programs to ensure data integrity, compliance, and reviews are timely and accurate Ensure Themis is updated accordingly with partner reviews of marketing items, expected reports are received timely for each partner, and other partner tracking items as needed. Reporting & Data Management Compile operational data for internal reporting and performance metrics. Ensure data integrity of partner’s data by monitoring any relevant changes or discrepancies or other anomalies. Confirm receipt of daily reporting files and troubleshoot missing files from our partners General Team Support Review Azure implementation boards and cross-reference with our templates and add missing tasks and acceptance criteria Schedule partner meetings, prepare agendas, and maintain project timelines. Support cross-functional collaboration between other stakeholders who are supporting our programs Perform other duties as assigned to ensure smooth operations. Qualifications Knowledge, Skills and Abilities: Strong organizational and multitasking skills. Basic understanding of banking. Proficiency in Microsoft Office Suite. Excellent communication and problem-solving skills. Ability to learn quickly and adapt to changing priorities. Required Education / Experience / License: High School Diploma, GED, or equivalent Preferred Education /Experience / License: BA/BS or equivalent professional experience Minimum Essential Requirements: Sit or stand at a computer for long periods of time and look at a computer screen for several hours a day Work at an assigned FinWise office location Communicate with others in person, on the phone, virtual meeting and email Maintain confidentiality Lift 20 lbs. Maintain regular and punctual attendance Work overtime assigned Travel overnight as required Work cooperatively with others Driving during workday Comply with all company policies and procedures Background checks are required on all bank employees due to the accessibility of Personally Identifiable Private Information. AAP/EEO Statement FinWise is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. FinWise provides reasonable accommodations to the known disabilities of individuals in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, please contact the Human Resources Department at (801) 545 - 6041. Qualified applicants with criminal history and conviction records will be considered in accordance with legal requirements.

Responsibilities

The BaaS Operations Support Specialist provides administrative and operational support to the BaaS Operations team, assisting with daily tasks, client support, compliance monitoring, and operational processes. This role ensures the smooth delivery of banking services and requires strong organizational skills and attention to detail.