Back Bay Front Desk Coordinator at Glowbar Inc.

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

17.0

Posted On

14 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Sales, Membership Conversion, Hospitality, Client Communication, Facility Operations, Problem Solving, Time Management, Multitasking, Professionalism, Retail Sales

Industry

Wellness and Fitness Services

Description

Join the Glowbar Team: Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started. About the Role: The Studio Guide is the first and last touchpoint for every Glowbar client, setting the tone for an exceptional experience. Energetic, outgoing, and people-focused, Studio Guides embody a client-first mentality and bring a warm, engaging presence to the studio every day. In this role, Studio Guides stand at the front desk as the face of the studio, managing check-ins (-outs), appointment scheduling and adjustments to meet demand, and handling client communication by phone, email, and text with professionalism and care. They are also responsible for facility operations, ensuring the studio environment is clean, organized, and running smoothly. Selling memberships is a key responsibility of the Studio Guide role, with financial incentives tied to performance. Success requires confidence in client conversations, the ability to meet and exceed sales goals, and a genuine passion for helping clients make Glowbar a part of their routine. This is a role for someone who thrives on energy, consistency, and connection. Candidates should expect to be on their feet for extended periods while engaging with clients. Individuals who are not motivated by sales, dislike engaging with people, or struggle with punctuality will not succeed in this position. A Peek Into Your Day: * Arrive before the start of each and every shift * Working specific AM or PM shifts to cover the front desk at all times * Check clients in and out * Manage the waitlist * Rebook clients immediately post service * Manage phones , email, text * Manage appointments that need to be cancelled or adjusted * Laundry , towel service * Studio cleaning and organization * Field marketing support inside and out of studio * Selling memberships and packages How We Measure Success * Membership Conversion * Studio’s NPS If all this sounds great, these are things that are required to join: Who We’re Looking For: * 1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service * Passion for hospitality and servicing customers * Flexible schedule: weekends, holidays, and varied weekday shifts * Full-Time: 5 days open availability (including both weekend days) * Part-Time: 3 days open availability (including one weekend day) * Weekend Only: Saturday & Sunday availability every week * Knowledge of salon/spa standards, policies, and procedures * Forward-thinking problem solver with compassion for clients * Enthusiasm for beauty, skincare, and continuous learning Working Conditions: At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: * Frequent standing, walking, and movement throughout the entire shift * Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies * Climbing up and down stairs during shift operations * Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary) * Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas * Performing operational tasks such as restocking, organizing supplies, and light cleaning * Required to work weekends, evenings and holiday to support our client demand Your Glow Package includes: * Bonus eligible * Medical, dental & vision insurance (FT Only- mostly covered by Glowbar) * Disability, accident, critical illness & life insurance * Employee Assistance Program (EAP) for mental wellness * Paid Time Off(FT Only), Sick Leave, and Holidays * Reliable schedules that respect your time * Annual Glowbar Membership + 2 guest passes * Employee discounts on skincare products + Friends and family discounts * Commuter benefits * Referral bonuses for bringing new glow-getters to the team * Discounts on lifestyle brands, restaurants, theme parks, and more Because when you feel supported, your GLOW is unstoppable.

Responsibilities

The Studio Guide manages the front desk, handling client check-ins, scheduling, and professional communication via phone, email, and text. They are also responsible for maintaining studio cleanliness and driving revenue through the sale of memberships and packages.