Welcome to a 100% Employee Owned organization where your effort directly translates into equity in our company. A-Z Bus Sales, Inc. delivers premium products and services to all its customers, providing safe and reliable transportation solutions.
The Parts Department Back Counter person performs a variety of customer service duties focusing on and relating to the delivery of parts and accessories to the company’s service technicians and service department that contribute to the efficient, safe and profitable operation of the dealership parts department. The Back-Counter person is responsible for counter parts sales, providing technicians with the parts they need and providing excellent customer service. They will also help Retail and/or Front Counter customers when that is needed.
Primary Responsibility, Scope of Work, KPI Management, complexity:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Primary Responsibility, Scope of Work, KPI Management, complexity:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Assists technicians with parts and availability needed to perform repairs
· Issues parts to repair order
· Accepts warranty parts from technicians and Process Warranty Parts
· Process Shipments in and out of Warehouse for all types of orders
· Assists Service / Sales Department with any parts needed
· Maintains customer goodwill by interacting positively with customers
· Fulfills customer, technician, and mechanic’s requests
· Provides accurate price, availability, and quotations for customers, techs, and advisors
· Places orders for customers according to customer specifications
· Follows prescribed cash, credit, and check processing procedures of the dealership
· Pulls parts for customer, technician, and mechanic’s
· Updates emails to the Service Department as needed and uses Electronic Parts Requisition system
· Calls vendors to procure parts as needed
· Processes new returned parts, defects, and cores as required
· Assists in keeping parts department clean and orderly
· Records all sales and/or customer transactions
· Performs routine housekeeping tasks to maintain area clean
· When there isn’t a dedicated Shipping Clerk, Back Counter is responsible for receiving shipments, sending shipments, and using the systems thereof.
· Uses dealership equipment and resources safely and proficiently
· Contributes to team effort by accomplishing tasks
· Conform with and abide by all regulations, policies, work procedures and instructions.
· Conform to all safety rules and use of appropriate safety equipment.
· All other duties assigned

EDUCATION AND EXPERIENCE:

• High School diploma.
• Minimum of 2 years related experience or demonstrated knowledge, skills and abilities to perform the above-mentioned tasks.

PREFERRED EDUCATION AND EXPERIENCE:

• Preferred 2 years in Counter Sales experience in Class 3 to Class 8 Heavy Chassis Parts

SUPERVISORY RESPONSIBILITIES:

·This position has no supervisory responsibilities.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Ability to Commute:

• Aubrey, TX 76227 (Required)

Ability to Relocate:

• Aubrey, TX 76227: Relocate before starting work (Required)

Work Location: In perso