OTHER REQUIREMENTS:

• Prior experience at Reservations, Front Desk or Sales within a luxury segment hotel is highly preferred.
• Reading, writing, and oral proficiency in English and Italian are essential. A third European language would represent an advantage.
• Computer proficiency in Microsoft Office (Outlook, Word, Excel).
• Knowledge of Protel PMS highly appreciated.
• Must have excellent communication and organization skills and the ability to multitask and perform efficiently in a fast paced service environment.
• Flexibility to work on different shifts, weekends and holidays is essential.
• Professional appearance and manner.
• Ability to manage emotions and build positive relationships with all levels of team members, whilst remaining professional and service oriented.
• Able to maintain confidentiality at all times.
  Workplace: Hotel De Russie, Via del Babuino 9, 00187 Roma.
  Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).
  Contratto di lavoro: Tempo pieno, Tempo determinato
  Retribuzione: €742,66 - €1.522,45 al mese

Benefit:

• Mensa aziendale

Disponibilità:

• Turni
• Weekend

Retribuzione supplementare:

• Quattordicesima
• Tredicesima

MAIN PURPOSE:

As a Reservation Coordinator you will give support to the reservation processes in handling, checking and registering into the PMS all electronical reservations, Tour Operator’s and OTA’s extranet bookings, together with same day reservation enquiries. Will be efficient in addressing Guests’ requests received through the concierge prior to arrival, exceeding their expectations by providing relevant and insightful written information.
Reports to: Front Office Manager.

MAIN DUTIES & RESPONSIBILITIES:

• Download logs on a daily basis and check that all reservations have been interfaced with the PMS System, making all necessary amendments.
• Handling Guests’ correspondence for Concierge services, offer and arrange activities on sight (Restaurant bookings, private tours, car rentals, transfers, museums and theatres tickets, etc.), and introduction of interesting sightseeing activities, local and cultural events as well as shopping experiences.
• Provide information on hotel services: restaurants, bars, spa, special in-room amenities, baby sitting, etc.
• Work closely with Concierge team members and the Italian Central Reservations Office providing assistance as needed.