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Back Office Associate | Healthcare Account | Get a 21K Signing Bonus at ISTA Solutions Inc

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Healthcare Campaign Handling, PDF Editing, Microsoft Office, Microsoft Excel, Microsoft Outlook, English Communication, Multitasking, Problem Solving, Data Entry

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back Office to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Job Description: Provides customer support through different communication channels (phone, email, chat). Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services. Collaborates with colleagues and different departments to resolve complex issues Maintains accurate records on customer interactions, transaction, feedback, etc. At least 6months BPO experience handling a HEALTHCARE campaign Good working knowledge in editing online documents (PDF) Proficient in using MS Tools (Office, Excel, Outlook) Detailed oriented and organized Good verbal and written English skills Ability to prioritize and multitask in a fast-paced environment Strong problem-solving skills and ability to work independently and as part of a team Willing to work onsite in Makati Amenable working night shift What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives

Responsibilities

Provide customer support via phone, email, and chat to resolve inquiries and ensure satisfaction. Maintain accurate records of interactions and collaborate with departments to solve complex issues.