Back Office Banking Investment Processing Officer (Hybrid - Mississauga/Eto at Teksystems Global Services LLC

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

25.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Banking Experience, Financial Experience, Communication Skills, Microsoft Office Suite, Case Management, Client Information Recording, Documentation Skills, Call Handling, Problem Solving, Team Collaboration, Attention to Detail, Time Management, Adaptability, Training Participation, Inbox Management, Compliance Review

Industry

IT Services and IT Consulting

Description

Our client, one of the big 5 banks, is looking to hire several back office Investment Processing Officers to help support their corporate office located in the Etobicoke/Mississauga area. Please note this is a hybrid role, requiring candidates to work in the office 3 days a week, and work from home 2 days a week. Job duties include, but are not limited to the following: Process transfers in and out by managing daily case lists for both ATON (electronic) and NON-ATON (manual) cases. Redeem funds and facilitate transfers to other financial institutions (FIs) via cheque or ATON system. Accurately record client information, account details, and fund amounts; note that incomplete or incorrect submissions result in rejection. Manage transfer-related inboxes and ensure timely responses to requests and case updates. Complete supporting documentation such as Letters of Indemnity and other required forms. Handle inbound and outbound calls with internal Scotia teams and external FIs to resolve transfer rejections and gather missing information. Escalate pending cases to second-level review (ACC) when required. Participate in structured training, starting with 10 cases per day and scaling up to 40–50 cases daily. Manage high-volume transfer-in responsibilities, including inbox oversight and call flow management (approx. 2–3 hours daily). Coordinate fund movements with partner institutions such as Tangerine, MD Financial, and Scotia Capital. Review cases thoroughly prior to submission to external partners to ensure compliance and accuracy. Communicate effectively with external partners via fax, email memos, and phone follow-ups (calls may last up to 45 minutes depending on availability). Adapt to peak season workloads, maintaining efficiency and accuracy under high case volume and time-sensitive demands. Cross-train in multiple roles to support workflow volume and team flexibility. Contribute to a collaborative team environment by supporting colleagues and sharing best practices. Must Have Experience/Skills: 6+ Months of related banking/financial related experience Strong Communication Skills (English - Written and Verbal) Microsoft Office Suite Experience (Excel, Outlook, Etc.) Disclaimer The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. #prioritycanada25 Job Type & Location This is a Contract to Hire position based out of Mississauga, ON. Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Workplace Type This is a hybrid position in Mississauga,ON. À propos de TEKsystems et TEKsystems Global Services Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Investment Processing Officer will process transfers in and out, manage daily case lists, and ensure accurate recording of client information. They will also handle communication with internal teams and external financial institutions to resolve issues and facilitate fund transfers.