POSITION SUMMARY

Credit One Bank is looking for a Customer Communications Support Analyst I to develop, implement, and manage clear and consistent communication for our credit card operation teams. This position will be responsible for acting as a subject matter expert for outgoing cardmember communications and various letter platforms. The Communications Analyst I will follow policies, procedures and use sound judgment in reviewing and monitoring letter reports. They will demonstrate the company core values of excellence, ownership, collaboration, and integrity. This will include analyzing letter process flows, identifying opportunities to optimize cardmember communications, and performing ad hoc deep dive analysis to support strategic decision making. The ideal candidate will have strong background in business communications, stakeholder collaboration, and demonstrated aptitude for learning new technologies and systems.

POSITION REQUIREMENTS

• Must have 1+ years relevant experience in an operations and/or customer service environment.
• Excellent verbal / written communication and time-management skills
• Highly organized and meticulous with a strong focus on quality.
• Well versed in various Microsoft Office applications: Word, Excel, and PowerPoint
• Must be an initiative-taker with the ability to work independently and in a team setting with minimal supervision.
• Strong technical skills and analytical aptitude
• Must be open to a flexible schedule during IT maintenance windows for testing and releases to production.
• Bachelor’s degree in business or related field preferred.

Please refer the Job description for details