Job Description:

Become part of our dynamic team as a Customer Service Representative in the back office (m/f/d) and help us take our customer service to the next level! In this responsible position, you will be the central point of contact between our customers, internal departments, and external partners. With your positive energy and organizational skills, you will ensure smooth back-office processes and provide our customers with first-class support. Look forward to a varied role in a motivated environment where your skills are valued and you can actively contribute to the company's success.

Tasks

• Processing and maintaining customer data through precise data entry to ensure high data quality
• Providing support in handling customer inquiries via email, telephone or chat in multiple languages, including English and Spanish.
• Coordination and tracking of customer orders as well as administrative support in contract and document management
• Collaboration with other departments to efficiently fulfill customer requests and quickly resolve problems.
• Creation of reports, lists and documentation to optimize back-office processes.
• Ensuring compliance with internal guidelines and data protection regulations during data processing.
• Support in implementing new processes and tools for continuous improvement of customer service.
•