Back Office Gaming Support Specialist with German - Work In Greece at Mercier Consultancy MD

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Back Office Support, Gaming Industry Knowledge, Troubleshooting, Record Keeping, Process Improvement, Analytical Skills, Problem-Solving, Communication Skills, Teamwork, Adaptability, CRM Systems Familiarity

Industry

Business Consulting and Services

Description

Join Mercier Consultancy MD as a Back Office Gaming Support Specialist with German, and experience the beauty of Greece while working in an exciting and innovative industry. This role is perfect for individuals who are detail-oriented and passionate about providing exceptional back office support to ensure a superior gaming experience for our customers. Key Responsibilities Provide comprehensive back office support for gaming-related inquiries from German-speaking customers via various communication channels. Coordinate with technical and operational teams to troubleshoot and resolve issues efficiently. Create and maintain accurate records of customer interactions, internal processes, and issue resolutions. Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction. Maintain up-to-date knowledge of gaming products, industry trends, and regulations. Engage in training sessions to continuously develop your skills in gaming support. Fluency in German (both oral and written) is essential; proficiency in English is advantageous. Experience in customer support or administrative roles, ideally in the gaming or entertainment industry. Strong analytical and problem-solving skills, with an eye for detail. Excellent written and verbal communication skills, with a commitment to delivering exceptional customer service. Able to work efficiently within a team and adapt to a dynamic work environment. Familiarity with CRM systems and standard office software tools. Willingness to relocate to Greece for work and embrace a new cultural experience. Competitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Health Insurance And Much More...

Responsibilities

The specialist will provide comprehensive back office support for gaming inquiries from German-speaking customers across various channels and coordinate with technical teams to resolve issues efficiently. Key duties also involve creating accurate records of interactions and identifying opportunities to improve operational efficiency and customer satisfaction.