Back Office Manager at Datamark, Inc.

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Communication, Interpersonal Skills, Analytical Skills, Problem-Solving, Process Improvement, Operational Efficiency, Client Relationship Management, Performance Monitoring, Training, Development, Compliance, Microsoft Office, Software Applications

Industry

Outsourcing and Offshoring Consulting

Description

Job Title: Back Office Manager Location: Datamark, Inc. Job Overview: We are looking for a highly skilled and motivated Back Office Manager to lead our back office operations. In this pivotal role, you will be responsible for overseeing the daily functions of our back office team, ensuring efficient processes and high-quality service delivery to our clients. You will manage staff performance, implement operational improvements, and maintain compliance with company policies and client requirements. Key Responsibilities: Oversee and manage the daily operations of the back office team, ensuring adherence to processes and quality standards. Provide leadership and guidance to back office associates, including training, development, and performance evaluations. Develop and implement effective strategies to drive operational efficiency and improve service delivery. Manage client relationships and ensure client satisfaction through effective communication and issue resolution. Monitor and report on key performance indicators (KPIs) related to back office operations. Identify opportunities for process improvement and recommend solutions to enhance overall efficiency. Collaborate with other departments to ensure seamless workflow and coordination between teams. Ensure compliance with all relevant regulations, policies, and procedures. Qualifications: Bachelor's degree in Business Administration, Management, or a related field. Minimum 5 years of experience in back office management or a similar role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant software applications. Strong analytical and problem-solving abilities. Ability to manage multiple tasks and priorities in a fast-paced environment. Experience in process improvement methodologies is a plus. PF, Gratuity, Mediclaim, PLI

Responsibilities

The Back Office Manager will oversee daily operations of the back office team, ensuring efficient processes and high-quality service delivery. They will also manage staff performance and implement operational improvements.