Data acquisition and process management:

• Recording and maintaining event, project and contract data in the CRM system for various stakeholders.
• Ensuring a flawless and timely release process while adhering to all internal and external requirements, including compliance aspects.

Communication and consulting:

• Structured communication via various channels (telephone, video call, email, chat) with the initiator and cross-functional contact persons .
• Consulting for various internal customer groups on processes and systemic solutions.

Administrative tasks:

• Taking over process-related administrative tasks in order to offer a uniform and timely service at the highest level.
• Structured handling of all compliance-relevant topics.

Piloting and further development:

• Participation in the piloting of new service areas and the expansion of support.

Quality assurance:

• Ensuring accurate documentation of work steps and processes.

What you should bring:

• Completed commercial, medical or pharmaceutical training with several years of professional experience.
• Several years of experience in online/telephone customer service and data maintenance.
• Expertise in handling M365 applications and CRM systems.
• Experience in the pharmaceutical industry, healthcare and/or a highly compliance-regulated work environment.
• A high degree of personal responsibility, initiative, and organizational skills.
• Structured, independent work style and accuracy in documenting work steps.
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