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Back office Specialist at Mellon Group of Companies
Tirana, Central Albania, Albania -
Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Customer Service, Analytical Mindset, Attention To Detail, Team-Oriented, Troubleshooting, Service Ticket Management, Documentation Management

Industry

Information Technology & Services

Description
MELLON Albania, a member of MELLON Group of Companies, was founded in 2004 in Tirana. Mellon is a pioneer in the payment industry and technological partner for banking and big organizations, offering best in class products for each purpose and a variety of turnkey solutions. Mellon Albania within the framework of its expansion, seeks to immediate recruit a Back Office Specialist to support and maintain its activities: Key Responsibilities: Service Ticket Management: Manage incoming service requests. Collect information and offer assistance to users. Log service requests in the internal ERP system. Coordination & Support: Work in conjunction with the technical servicing team. Support administrative tasks as required. Manage and update spreadsheets and handle documentation. Prepare regular and ad-hoc reports. Troubleshooting: Assist in diagnosing and resolving fault messages in accordance with manuals or internal procedures. Soft Skills Exceptional communication skills, both verbal and written. Strong orientation towards customer service. Possesses an analytical mindset and demonstrates attention to detail. Collaborative team-oriented approach. An excellent working environment Opportunities for development and promotion Continuous training Competitive compensation
Responsibilities
The Back Office Specialist will manage incoming service requests, assist users, and log requests in the internal ERP system. They will also support administrative tasks, prepare reports, and assist in troubleshooting fault messages.