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Back Office Support | Financial Account at ISTA Personnel Solutions

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Issue Resolution, Collaboration, Record Keeping, Multitasking, MS Word, MS Excel, MS Outlook, Verbal Communication, Written Communication, BPO Experience, Financial Account Experience

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles and responsibilities: Provides customer support through different communication channels (Phone, email, chat). Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. Collaborate with colleagues and different departments to resolve complex issues Maintain accurate records on customer interactions, transaction, feedback, etc. At least 1 year BPO experience Financial account experience is a PLUS Ability to multitask (taking in calls and responding to email) Must know how to use MS Word, Excel, Outlook Excellent verbal and written English skills Willing to work ONSITE in Buendia, Makati Amenable working night shifts What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives

Responsibilities

The role involves providing customer support through various communication channels and resolving customer inquiries to ensure satisfaction. Additionally, the representative will collaborate with colleagues to address complex issues and maintain accurate records of customer interactions.