This role will manage the delivery of business requirements for back-office applications that integrate with our CRM, local & peripheral applications.
Change your job, change your workplace, change your future…
Ricoh are currently recruiting for a Back Office Technical Consultant based in Watford who ideally with be an experienced Technical Consultant with strong expertise in system integrations, Oracle modules, and HR solutions (specifically SAP). This role will focus on providing technical consulting and support for back-office systems, ensuring seamless integrations, optimizing internal processes, and maintaining the reliability of key business applications.
The ideal candidate will have a deep understanding of Oracle applications, SAP HR modules, middleware and the ability to collaborate across teams to deliver technology solutions that meet business requirements.
The role will be key in the drive to modernize the Ricoh applications landscape by providing technical support in application upgrades, migrations and replacements for the business-critical applications that run the Ricoh business.
Ricoh transforms organisations, using innovative technologies and services enabling you as an individual to work smarter. This is what we call “empowering digital workplaces”.
In fact the entire Ricoh workforce enjoys our pioneering and innovative ways of working. We like to call it: imagine. change., it’s the ethos of our brand and how we drive positive change for ourselves and others. Our teams are embracing change, fostering new ways of working and we have never been more resolute in our mission - “you work for us, and we`ll work for you”.

What you will be doing

• Responsible for day-to-day vendor management for outsourced services and ensuring that the suppliers delivery to technical specification that is designed by the consultant.
• Additionally, you will support software licensing and security teams to monitor and manage the licensing of enterprise applications and security of those applications.
• Identifying and documenting technical business requirements and configuration using any industry leading tools or methodology.
• Creation of high-quality functional specification documentation which can be used to detail business process and enable technical build where integrations are required between our ERP, SAP or CRM applications and peripheral systems.
• Support the client through full testing lifecycles and Go Live including test script creation.
• Management of change requests through the development and testing lifecycle confirming to project management standards and scope.
• Liaising with Oracle, SAP or any other product vendor to ensure effective management of client SRs. Ensure that clients are supported and kept up to date with latest Cloud quarterly releases
• Manage on-time project delivery and business expectations and ensure internal customer satisfaction.
• Assist with risk management and change management on projects.
• Advising clients on options, risks, and any impacts on other processes or systems. Effectively communicating and driving project deliverables
• Identify continuous improvement opportunities with systems and processes including •System Optimization and Performance Improvement. Plus, System Security Compliance, ensuring ERP, HR applications that meet security and compliance standards and ensuring systems comply with relevant regulations helps mitigate risks associated with data breaches and non-compliance.

You will ideally have

• Ideal candidates will have a proven background in technical consulting with hands-on experience in system integrations, Oracle applications, and SAP HR modules.
• Preferably candidates will be educated to degree level or equivalent professional qualification and possess exceptional problem-solving and negotiation skills.
• Ideally you will be able to demonstrable the ability to plan, prioritize, and coordinate activities and communicate complex messages clearly and concisely to all audiences, both written and verbal.
• Successful candidates will have previous experience with Oracle E-Business Suite, Oracle Financials, or other Oracle modules as this is required for this role.
• In-depth knowledge of SAP HR modules (e.g., SAP SuccessFactors, SAP HCM) is essential, alongside experience with integration platforms or middleware tools (e.g., MuleSoft, Oracle Integration Cloud, SAP PI/PO).

Outside of the above, ideally candidates will also have all or some of the below required skills:

• Strong understanding of database management, SQL, and scripting languages.
• Hands-on experience with cloud technologies and back-office software applications.
• Familiarity with integration methodologies such as REST APIs, SOAP, and Web Services.
• Knowledge of security protocols and data protection measures for enterprise applications.
• Familiarity with the ITIL framework of IT practices
• Relevant certifications in Oracle, SAP, or integration technologies (e.g., Oracle Certified Specialist, SAP HCM certification).
• Experience with Agile methodologies or project management frameworks.
• Familiarity with cloud-based ERP systems and HR technologies.
• Knowledge of good practice and principles in a cloud management function
• Familiarity with automation tools and process optimization strategies is a plus.

In return for your commitment, you can expect

• A competitive salary package
• Industry leading benefits

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.
This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.
Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.
We are an equal opportunities employer
At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.
Ricoh have removed the disclosure of convictions box from their application process (ban the box - http://www.bitc.org.uk/programmes/ban-box) offering equal opportunities to all.
For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.

• Responsible for day-to-day vendor management for outsourced services and ensuring that the suppliers delivery to technical specification that is designed by the consultant.
• Additionally, you will support software licensing and security teams to monitor and manage the licensing of enterprise applications and security of those applications.
• Identifying and documenting technical business requirements and configuration using any industry leading tools or methodology.
• Creation of high-quality functional specification documentation which can be used to detail business process and enable technical build where integrations are required between our ERP, SAP or CRM applications and peripheral systems.
• Support the client through full testing lifecycles and Go Live including test script creation.
• Management of change requests through the development and testing lifecycle confirming to project management standards and scope.
• Liaising with Oracle, SAP or any other product vendor to ensure effective management of client SRs. Ensure that clients are supported and kept up to date with latest Cloud quarterly releases
• Manage on-time project delivery and business expectations and ensure internal customer satisfaction.
• Assist with risk management and change management on projects.
• Advising clients on options, risks, and any impacts on other processes or systems. Effectively communicating and driving project deliverables
• Identify continuous improvement opportunities with systems and processes including •System Optimization and Performance Improvement. Plus, System Security Compliance, ensuring ERP, HR applications that meet security and compliance standards and ensuring systems comply with relevant regulations helps mitigate risks associated with data breaches and non-compliance