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Backend Operation - India Team Leader, Business Services at WM

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, BPO Operations, MIS Reporting, Performance Evaluation, Stakeholder Management, Quality Control, Mentoring, Training and Development, Productivity Management, Process Improvement

Industry

Environmental Services

Description

I. Job Summary A Team Lead level position which requires to manage a direct and indirect team of 25-50 professionals. II. Essential Duties and Responsibilities * Manage a team of BPO Supervisors & processors into the area of operations as per business alignment * Timely reporting of data, MIS and related metrics * Works with global stakeholders to complete the work requirement with highest accuracy and timeliness. * Returns or resolves quality control issues in problem queues. * Meets or exceeds individual productivity requirements. * Follows standard procedures and introduces all new procedures into daily routine * Mentor the team to ensure excellence in performance and motivation levels * Identify the areas of training and ensures to work with training function to get that completed * Responsible for performance evaluation of the team on regular basis * Train and develop new hires to accommodate with company’s standards and culture * Maintains professional and productive relations and communications with internal customers. III. Qualifications A. Required Qualifications * Any graduate can apply. * Experience Range - 5 years to 8 years with minimum 1-2years of team handling experience. * International BPO experience is required. * Should have team handling experience as a Team lead. * US shifts. * Work From Office Only. Walk-in Interview Details: * Date: 03rd June till 05th June (No Interviews on Sat & Sun) * Time: 12pm to 2pm * Dress Code: Formals Only * Location: 10th Floor, Towers D & E, Grand Canyon, ASF Insignia SEZ, Gwal Pahari, Gurgaon, Haryana 122003 * Contact: Shivangi Chauhan (Email: schauha3@wm.com [schauha3@wm.com] / 7428923172) If this sounds like the opportunity that you have been looking for, please click Apply.

Responsibilities

Manage a team of 25-50 BPO professionals, overseeing daily operations, MIS reporting, and quality control. Responsible for mentoring staff, conducting performance evaluations, and coordinating with global stakeholders to ensure accuracy and timeliness.