Backend Production Support Engineer at VISEO ASIA PTE LTD

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Integration Testing, L3 Support, Problem Resolution, Shell Scripting, Ruby, Golang, SQL, Monitoring Systems, Logging Systems, Analytical Skills, Communication Skills, Interpersonal Skills, DevOps, AWS, Kubernetes, Linux

Industry

IT Services and IT Consulting

Description

Responsibilities Integration Testing Refine and execute integration tests to ensure the robustness and reliability of the software. Build close relationship with different operation team to continuously improve the operation efficiency. L3Support and Problem Resolution Act as the key technical contact for identifying, investigating, and resolving production issues in both cryptocurrency and derivatives trading systems. This involves troubleshooting and root cause analysis of issues and tracking following actions to fix issues. Participate in the daily work of the PS team. Actively receive and handle issues submitted by users and address their requirements promptly. Leverage a deep understanding of upstream and downstream services in cryptocurrency and derivatives trading — covering onboarding, pricing, and trading flows — to swiftly diagnose issues and drive resolution in collaboration with cross-functional teams. Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products. System Reliability and Maintenance Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures. Provide system upgrade and optimization plans to enhance system performance and reliability. In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users. Owner of production change management Take ownership of change management processes, covering backend service releases, configuration changes, and other production-related modifications. Develop SOP for the above processes Time zone and Work Time Shift Work mostly in HKT time zone This role may require the handover /work with the operation support team in the EST time zone Profile 3-5 years of experience in application or technical support Experience with shell scripting, Ruby, Golang and SQL technologies Familiar with monitoring systems and logging systems (e.g. Datadog, Sumo Logic, Open Telemetry, ServiceNow) Strong analytical skills and the ability to proactively identify issues before they escalate Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects Demonstrate a proactive and solution-oriented mindset with a strong sense of ownership Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders Proficiency in both written and spoken English and Mandarin; Fluent in Cantonese We will consider the following abilities as a plus: Experience in technical support in banking and other financial sectors. Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines Solid experience in a Linux environment and relevant support tools Familiarity with exchange platform domain knowledge Desired Skills Proficient in using Jira and Confluence to establish SOPs Quick learner with a demonstrated aptitude for acquiring new technologies Experience managing software on AWS are plus GDPR MESSAGE: Our privacy policy has been updated to comply with the new regulations. We invite you to consult it by clicking here: https://www.viseo.com/fr/politique-de-confidentialite. The VISEO Group uses the data collected as part of your application to assess your suitability for the job in question. We use the Jazz HR tool to help us in our recruitment process. This tool complies with current regulations on the protection of personal data. The tool is hosted in the United States and is PrivacyShield certified for HR data. In all cases, we may keep your file for 5 years so that we can contact you again if another position matches your profile. You may, of course, object to this. To find out more about how your data is used and how you can exercise your rights, please consult our privacy policy https://www.viseo.com/fr/politique-de-confidentialite.

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Responsibilities

The Backend Production Support Engineer is responsible for integration testing, L3 support, and problem resolution in cryptocurrency and derivatives trading systems. They will collaborate with various teams to enhance system reliability and manage production change processes.