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Background Screening Escalations Analyst, Officer at Citi

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Background Screening, Investigation Tools, Adjudication Process, Microsoft Office, Microsoft Access, Written Communication, Verbal Communication, Judgment, Autonomy, Prioritization, Problem Solving, Cross-Departmental Collaboration, Workflow Management, Process Development, Case Management, HR Matters

Industry

Financial Services

Description

Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Manage evolving case load of complex Screening escalations and HR matters with significant cross-departmental and departmental impact Recommend and implement new work procedures and address and resolve exceptional/unusual issues Partner with the operation team(s) and other departments within Screening workflow Contribute to the development of new techniques and processes for the area or function Evaluate moderately complex and varied issues with substantial potential impact Can exercise independence of judgment and autonomy 2- 5 years of experience in a related role Demonstrated experience in Screening applications and or investigation tools Proven experience in the Investigation and Screening Adjudication process Ability to work unsupervised and adjust priorities quickly as circumstances dictate Proficient in Microsoft Office and Access Consistently demonstrates clear and concise written and verbal communication A career with us means joining a family of more than 200,000 dedicated people from around the globe. ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Operations Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Evaluate and manage complex screening escalations and HR matters with significant impact. Recommend and implement new work procedures while addressing exceptional issues.